Pro Customer Service/Sales

Home Depot; Anchorage (AK); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Anchorage seeks a member for the Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers, assisting with order fulfillment and sales. Ideal candidates possess strong product knowledge and sales skills, with a commitment to collaboration in a fast-paced environment. Successful team members will help meet store goals while ensuring every customer’s project is successful, with opportunities for self-growth and career advancement.

Qualifications

• Strong product knowledge, especially for construction and home improvement.
• Ability to drive sales and meet monthly sales goals.
• Skills in customer service to provide tailored recommendations.

Responsibilities

• Assist Pro customers at the Pro Desk.
• Manage deliveries and loading of materials.
• Provide expert product recommendations and support.

Skills

Product knowledge

Sales skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.