Pro Customer Service/Sales

Home Depot; Salem (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

A major retail company is seeking members for its Pro Customer Service/Sales Team in Salem, Oregon, dedicated to serving professional customers including contractors and property owners. Team members will assist with order fulfillment, drive sales through product knowledge, and maintain strong customer relationships. Responsibilities include collaborating to solve delivery issues, ensuring a clean environment, and maximizing the customer experience. Bilingual skills are preferred depending on customer demographics.

Qualifications

• Strong ability to build and maintain professional relationships with customers.
• Experience in sales driving and meeting monthly sales goals.
• Ability to communicate effectively and resolve customer issues.

Responsibilities

• Assist customers at the Pro Desk and manage product loading.
• Monitor inventory and execute sales initiatives.
• Provide expert product recommendations and tailored delivery solutions.

Skills

Product knowledge

Customer service

Sales skills

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.