Pro Customer Service/Sales

Home Depot; Baltimore (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for their Pro Customer Service/Sales Team in Baltimore, MD. This role focuses on delivering exceptional service to professional customers, driving sales through expert product knowledge and tailored recommendations. Team members will assist with order fulfillment, oversee deliveries, and collaborate with their peers to maintain high standards. Preferred qualifications may include bilingual communication skills depending on customer needs, creating opportunities for those eager to excel in a sales-driven environment.

Qualifications

• Experience in customer service roles focusing on professional customers.
• Ability to meet sales goals and metrics.
• Knowledge of industry standards and safety protocols.

Responsibilities

• Assist Pro customers at the Pro Desk and during material loading.
• Drive sales through tailored recommendations and loyalty programs.
• Monitor inventory and execute sales initiatives in alignment with store goals.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.