Pro Customer Service/Sales

Home Depot; City of Albany (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking dedicated team members for the Pro Customer Service/Sales Team. This role focuses on delivering exceptional support to professional customers including contractors and property owners. Responsibilities include assisting at the Pro Desk, driving sales, managing deliveries, and maintaining a clean workspace. Candidates with strong product knowledge, sales skills, and the ability to build relationships will excel. Bilingual skills may be preferred based on customer needs.

Qualifications

• Experience in sales or customer service preferred.
• Ability to understand and meet customer needs.
• Strong communication skills to build professional relationships.

Responsibilities

• Assist Pro customers at the Pro Desk and in loading materials.
• Meet monthly sales goals and maintain sales metrics.
• Collaborate with team members to ensure a clean and safe work environment.

Skills

Product knowledge

Sales skills

Customer relationship management

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.