Pro Customer Service/Sales

Home Depot; Albuquerque (NM); On-site; USD 30,000 - 50,000; Full time

Job summary

Home Depot is looking for dedicated members to join the Pro Customer Service/Sales Team in Albuquerque, New Mexico. The role focuses on delivering exceptional service and fostering strong relationships with professional customers, such as contractors and property owners. Team members assist with order fulfillment, provide expert product recommendations, and drive sales initiatives while ensuring a clean and organized environment.

Strong communication and collaboration skills are necessary, along with a commitment to meeting sales goals and maintaining high standards of customer service.

Qualifications

• Strong product knowledge and sales skills.
• Ability to communicate effectively with professional customers.
• Collaboration skills within a team environment.

Responsibilities

• Assist professional customers at the Pro Desk.
• Ensure efficient order fulfillment and loading.
• Provide tailored recommendations based on project needs.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.