PRO Client Relations & Services Specialist

Floor & Decor; Glendale (AZ); On-site; USD 17,672 - 25,170; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Medical, Dental, and Vision Insurance

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor in Glendale, Arizona is seeking a dedicated professional to strengthen relationships with PRO customers and support the execution of the PRO Services priorities. The ideal candidate has strong communication and customer service skills, and is ready to collaborate with various teams within the store.

Responsibilities include managing orders, customer support, and promoting the PRO Premier Rewards Program, among other duties. This role offers benefits such as bonus opportunities, a 401k plan, and paid time off.

Qualifications

• 1 year in retail or wholesale contractor sales is required.
• Experience with Salesforce or CRM software is a plus.
• Bilingual in Spanish is preferred.

Responsibilities

• Execute the PRO Services Blueprint to enhance the customer experience.
• Support the PRO desk in-store with phone calls and customer support.
• Collaborate with the Store Team to identify PROs.

Skills

Communication skills

Customer service skills

Interpersonal skills

Salesforce or CRM experience

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Floor & Decor in Glendale, Arizona is seeking a dedicated professional to strengthen relationships with PRO customers and support the execution of the PRO Services priorities. The ideal candidate has strong communication and customer service skills, and is ready to collaborate with various teams within the store.

Responsibilities include managing orders, customer support, and promoting the PRO Premier Rewards Program, among other duties. This role offers benefits such as bonus opportunities, a 401k plan, and paid time off.