PRN- Intake Coordinator

Summit BHC; Santa Teresa (NM); On-site; USD 32,000 - 52,000; Part time

Job summary

Peak Behavioral Health in Santa Teresa, NM is seeking a PRN Intake Coordinator to manage admissions, triage calls, pre-registration, and insurance verification, serving as the single entry point for inpatient admissions.

You will coordinate with the business office, nursing, and clinical staff to ensure timely admissions, communicate with referral sources and families, and maintain all admissions documentation; a high school diploma and healthcare admissions experience are preferred.

Qualifications

• High school diploma or equivalent required; bachelor's preferred.
• 1+ years healthcare admissions experience; mental health/substance use preferred.
• Experience in patient assessment, referral, treatment planning, and communication with external review organizations.
• Knowledge of community resources.
• Outstanding interpersonal, interviewing, and assessment skills; strong telephone etiquette.

Responsibilities

• Conduct pre-admission screenings and schedule assessments.
• Provide coverage for the Call Center and verify insurance during high volume.
• Collaborate with business office, nursing, clinical staff and external parties for timely admission.
• Refer inquiries to other agencies when appropriate.
• Provide information and referrals for internal and external customers.
• Present clinical information to medical staff for intake approval.
• Provide crisis intervention if needed.
• Verify insurance at intake and document admissions process.
• Maintain communications with referral sources and educate about services.
• Provide clerical support for admissions and audit patient charts.

Skills

Interpersonal skills

Interviewing skills

Assessment skills

Telephone etiquette

Communication with external review

Education

High school diploma or equivalent

Bachelor’s degree in social work, psychology, counseling, or related field

Job description

PRN- Intake Coordinator | Peak Behavioral Health | Santa Teresa, New Mexico

About the Job:

The Intake Coordinator serves as a single point of entry for in-patient admissions, managing daily patient intake operations that may include phone triage, addressing service requests, performing patient call backs and documenting all call activities. Responsibilities include scheduling, financial counseling, and insurance verification, at or outside the facility, depending on the needs of the patient or hospital. The Intake Coordinator responds to inquiries about hospital services and bed availability, conducts pre-registration, collects necessary data, verifies insurance eligibility, and coordinates with the insurance providers. Intake Coordinators are responsible for maintaining clear communication with patient referrals and families to ensure a smooth admissions process.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Conducts pre-admission screenings. Schedule assessments.
• Provides additional coverage for the Call Center Team – e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.
• Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.
• Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Provides information and referral services for internal and external customers.
• Presents clinical information to a member of the medical staff for approval of intake.
• Provides crisis intervention services if needed.
• Verifies insurance upon intake.
• Maintains all the documentation involved with the admissions process.
• Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services.
• Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Bachelor’s degree in social work, psychology, counseling, or other related field preferred.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance use disorder field.
• Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

WORK LOCATION:

This position is onsite at the facility unless the facility identifies position in a remote call center.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Peak Behavioral Health?

Peak Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Peak Behavioral Health is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.