PRN- Intake Coordinator

Peak Behavioral; Santa Teresa (NM); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive salary

Job summary

Peak Behavioral Health in Santa Teresa, NM is seeking an Intake Coordinator to serve as the single entry point for admissions, handling pre-registration, insurance verification, scheduling, and financial counseling. You will collaborate with nursing, business office, and referrals, coordinate with external providers, and maintain complete admission documentation.

This on-site role requires strong communication, crisis intervention skills, CPR certification, and a customer-focused approach.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions required.
• Knowledge of community resources.
• CPR and de-escalation and restraint certification required.

Responsibilities

• Conducts pre-admission screenings and scheduling assessments.
• Provides coverage for Call Center duties, answers phones, verifies insurance and assists with pre-certifications during high volume.
• Coordinates with business office, nursing, clinical staff and external parties for timely admissions.
• Refers inquiries to agencies and community resources when not appropriate for facility admission.
• Provides information and referrals for internal and external customers.
• Presents clinical information to medical staff for intake approval.
• Maintains admissions documentation and ongoing communication with referrals.
• Provides crisis intervention as needed.
• Provides clerical support: admissions folders, chart auditing, monitoring waiting area.

Skills

Interpersonal skills

Telephone etiquette

Insurance verification

Scheduling

Documentation

Crisis intervention

CPR certification

De-escalation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

**About the Job:**PURPOSE STATEMENT: The Intake Coordinator serves as a single point of entry for in-patient admissions, managing daily patient intake operations that may include phone triage, addressing service requests, performing patient call backs and documenting all call activities. Responsibilities include scheduling, financial counseling, and insurance verification, at or outside the facility, depending on the needs of the patient or hospital. The Intake Coordinator responds to inquiries about hospital services and bed availability, conducts pre-registration, collects necessary data, verifies insurance eligibility, and coordinates with the insurance providers. Intake Coordinators are responsible for maintaining clear communication with patient referrals and families to ensure a smooth admissions process.**Roles and Responsibilities:****ESSENTIAL FUNCTIONS:*** Conducts pre-admission screenings. Schedule assessments.* Provides additional coverage for the Call Center Team – e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.* Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.* Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.* Provides information and referral services for internal and external customers.* Presents clinical information to a member of the medical staff for approval of intake.* Provides crisis intervention services if needed.* Verifies insurance upon intake.* Maintains all the documentation involved with the admissions process.* Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services.* Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.**EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:*** High school diploma or equivalent required. Bachelor’s degree in social work, psychology, counseling, or other related field preferred.* One or more years' experience in healthcare admissions required. Preferably in the mental health or substance use disorder field.* Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities.* Knowledge of community resources.* Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.**LICENSES/DESIGNATIONS/CERTIFICATIONS:*** CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).* First aid may be required based on state or facility requirements.**WORK LOCATION:**This position is onsite at the facility unless the facility identifies position in a remote call center.**SUPERVISORY REQUIREMENTS:**This position is an Individual Contributor.Why Peak Behavioral Health?Peak Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Peak Behavioral Health is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.