PRN Intake Coordinator

Summit BHC; Green Bay (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Willow Creek Behavioral Health in Green Bay, Wisconsin is seeking an Intake Coordinator to serve as the single entry point for in-patient admissions. You will manage scheduling, financial counseling, and insurance verification, coordinating with referrals and families to ensure smooth admissions.

The role involves pre-admission screenings, call center support, and collaboration with clinical and administrative teams.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1+ year healthcare admissions experience required.
• Experience with patient assessment, referrals, and coordination with external review entities.
• Strong interpersonal and interviewing skills; good telephone etiquette.

Responsibilities

• Conducts pre-admission screenings and schedules assessments.
• Provides call center coverage, answers phones, verifies insurance, and assists with pre-certifications during high volume.
• Collaborates with business office, nursing, and clinical staff to admit patients promptly.
• Directs inquiries to appropriate agencies and resources; communicates with referrals and families.
• Maintains admissions documentation and alerts medical staff for intake approvals.
• Provides crisis intervention as needed and ensures accurate intake insurance verification.

Skills

Interpersonal communication

Telephone etiquette

Scheduling/coordination

Education

Bachelor's degree in social work/psychology/counseling

Job description

PRN Intake Coordinator | Willow Creek Behavioral Health | Green Bay, Wisconsin

About the Job:

PURPOSE STATEMENT:

The Intake Coordinator serves as a single point of entry for in-patient admissions, managing daily patient intake operations that may include phone triage, addressing service requests, performing patient call backs and documenting all call activities. Responsibilities include scheduling, financial counseling, and insurance verification, at or outside the facility, depending on the needs of the patient or hospital. The Intake Coordinator responds to inquiries about hospital services and bed availability, conducts pre-registration, collects necessary data, verifies insurance eligibility, and coordinates with the insurance providers. Intake Coordinators are responsible for maintaining clear communication with patient referrals and families to ensure a smooth admissions process.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Conducts pre-admission screenings. Schedule assessments.
• Provides additional coverage for the Call Center Team - e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.
• Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.
• Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Provides information and referral services for internal and external customers.
• Presents clinical information to a member of the medical staff for approval of intake.
• Provides crisis intervention services if needed.
• Verifies insurance upon intake.
• Maintains all the documentation involved with the admissions process.
• Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services.
• Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Bachelor's degree in social work, psychology, counseling, or other related field preferred.
• One or more years' experience in healthcare admissions required. Preferably in the mental health or substance use disorder field.
• Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

WORK LOCATION:

This position is onsite at the facility unless the facility identifies position in a remote call center.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Willow Creek Behavioral Health? Willow Creek Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Willow Creek Behavioral Health is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.