PRN Hospital Telephone & Information Desk Pro

MedStar Health; Baltimore (MD); On-site; USD 25,000 - 41,000; Part time

Job summary

MedStar Union Memorial Hospital is seeking a Telephone Service Representative for a PRN (as-needed) role. This position is the first point of contact for callers and will provide general information and transfer calls as needed.

The department operates 24/7 and requires flexible availability to fill in day, evening, overnight shifts Monday-Friday and on weekends. Responsibilities include managing on-call schedules, maintaining physician coverage records, assisting during emergencies, updating

Qualifications

• Excellent customer service skills.
• Typing and computer skills.
• Ability to work independently.
• Verbal and written communication skills.

Responsibilities

• May create and revise the on-call schedule for various departments as required and communicates coverage to callers.
• Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required.
• Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.
• Maintains the hospital-wide phone directory including emergency and pager numbers for physicians, departmental leadership and professional staff.
• Prints replacement ID badges for associates.
• Assists during emergency situations notifying proper internal and external authorities and manages crisis communications.
• Provides information to callers including general hospital information and directions; processes and directs incoming and outgoing calls using the Intellidesk system.
• Records and reports all troubles with visitors, patients and telephones to the proper authority; sends pages via intercom/beeper.
• Tests and documents code blue and panic alarms systems; directs all visitors, callers and staff to proper destinations.

Skills

Customer service

Typing

Verbal and written communication

Work independently

Education

High school diploma or GED

Medical terminology knowledge

Job description

MedStar Union Memorial Hospital is seeking a Telephone Service Representative for a PRN (as-needed) role. This position is the first point of contact for callers and will provide general information and transfer calls as needed.

The department operates 24/7 and requires flexible availability to fill in day, evening, overnight shifts Monday-Friday and on weekends. Responsibilities include managing on-call schedules, maintaining physician coverage records, assisting during emergencies, updating