Patient Access Representative - PRN 11P - 7:30A Fri/Sat

Med-Metrix; Arlington (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Med-Metrix is seeking a Patient Access Representative to register patients, manage information, and guide them to resources. The role includes handling inquiries, maintaining medical records, and coordinating with social workers for Medicaid applications.

The position emphasizes HIPAA-compliant handling of PHI, strong communication, and timely data entry in a healthcare environment. Evening shift availability may be required to support patient needs.

Qualifications

• Requires a high school diploma or equivalent.
• At least 1 year in healthcare is preferred.
• Proficient in Microsoft Office; strong communication skills.
• Ability to follow HIPAA regulations and protect PHI.

Responsibilities

• Monitor waiting area and address patient concerns.
• Obtain accurate registration information and signatures.
• Input essential data into the computer system.
• Assist patients with general information and referrals to social workers.
• Support physicians and staff as needed.
• Maintain patient records and handle paperwork.
• Protect PHI in compliance with HIPAA.
• Perform other duties as assigned.

Skills

Interpersonal skills

Microsoft Office

Data entry

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Purpose

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork.

Job Purpose

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork.

Duties And Responsibilities

• Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
• Notifies appropriate personnel of complaints/concerns that require their attention
• Provides interim solution for all complaints/concerns
• Obtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signatures
• Input essential information into the computer system
• Ensure all information is collected and included in charts
• Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
• Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed
• Performs other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Shift available: 11pm-7:30am

Qualifications

• High School Diploma or equivalent required
• At least 1 year experience in a Healthcare environment preferred
• Strong computer skills and knowledge of Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law. #cb