PBX Operator Part Time Nights

Baptist Health; Louisville (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

Baptist Health in Louisville, KY is seeking a PBX Operator within the Communications Center. This role combines customer service call center skills with emergency response to provide reliable connectivity and notification across hospital departments 24/7.

You will learn to use emergency notification systems, access patient location data, and coordinate with dispatch and security teams, building a foundation for careers in emergency management or critical communications.

Qualifications

• High school diploma or equivalent preferred.
• Call Center experience preferred.
• Baptist Health is an Equal Employment Opportunity employer.

Responsibilities

• Provide continuous communications for emergent and non-emergent connections and notifications.
• Operate within emergency notification protocols and patient location systems.
• Support interdepartmental and community safety communications.

Skills

Customer service

Call center

Interpersonal communication

Emergency response

Education

High school diploma or equivalent

Tools

Conveyant Teledirectory

Security dispatch radio

Job description

Summary

Job Description:

PBX Department/Communications Center:

Communications is an excellent opportunity to gain a start in the world of Emergency Management and customer service. As a PBX operator you will learn skill sets that will aid you in dealings with professional, emergency/disaster dispatch, information assessment, call connectivity, data entry, and interpersonal relations situations that will prepare you for success in any emergency dispatch or call center career. Working with the usages and protocols of emergency notification, Conveyant Teledirectory, patient location, public address systems, and the security dispatch radio you will gain essential knowledge to assist with interdepartmental and community, communication and safety.

The Communications Center is staffed to provide full service to the hospital, and all outlying properties, 24 hours a day, 365 days a year.

Job Summary:

This position combines customer services call center skills with emergency response to effectively offer a constant source of communications on all emergent and non-emergent connections and notifications. Operators have a responsibility to maintain a constantly growing knowledge and applicability so as to best serve the connectivity and notification needs of the organization in a prompt and accurate fashion.

Minimum Education, Training and Experience Required:

High school diploma or equivalent preferred

Call Center experience preferred

Baptist Health is an Equal Employment Opportunity employer.