PRN Front Desk Coordinator

Physician Partners of America; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Physician Partners of America in Tampa, FL is seeking a friendly front desk receptionist to greet patients, manage daily front office tasks, and support surgery days.

The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.

Qualifications

• 2 years prior medical office front desk experience.
• Good verbal and written skills.
• Proficient with computer programs and office equipment.
• Knowledge of HIPAA standards.
• Ability to prioritize and multi-task in a fast-paced environment.
• Ability to calculate payment amounts for patient responsibility and co-pays.
• Analytical and problem solving skills.
• Experience with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.).

Responsibilities

• Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates.
• Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations.
• Offer patients payment plans if needed per policy.
• Check in patients.
• Prepare deposits and complete deposit logs.
• Answer phones with a pleasant, professional demeanor within 4 rings.
• Scan invoices.
• Scan charting into the EMR system.
• Log chart audits and patient satisfaction scores.
• Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner.
• Demonstrate professional, courteous demeanor with patients, visitors, and staff

Skills

Front desk experience

Medical office

Communication skills

Multitasking

HIPAA knowledge

MS Office

Tools

HST

EMR system

Job description

The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks and surgery days. The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.

JOB DESCRIPTION

• Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
• Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations
• Offer patients payment plans if needed per policy
• Check in patients
• Prepare deposits and complete deposit logs
• Answer phones with a pleasant, professional demeanor within 4 rings
• Scan invoices
• Scan charting into the EMR system
• Log chart audits and patient satisfaction scores
• Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner
• Demonstrate professional, courteous demeanor with patients, visitors, and staff

JOB REQUIREMENTS

• 2 years prior medical office front desk experience
• Good verbal and written skills
• Proficient with computer programs and office equipment

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of HIPAA standards
• Ability to prioritize and multi-task in a fast paced, changing environment
• Ability to calculate payment amounts for patient responsibility and co-pays
• Analytical and problem solving skills
• Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.).
• Great oral and written communication, and listening skills.
• Strong customer service orientation.
• Experience working collaboratively in a team-oriented environment.

HOURS AND WORKING CONDITIONS

Our ASCs are located in Florida, Texas and California. The job will be Monday through Friday and work hours may be subject to change with surgery schedule.

Noise or Vibrations: Copy machine, phones, computer and printer, other office equipment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.