Front Desk

Physician Partners of America; Town of Florida (NY); On-site; USD 32,000 - 54,000; Full time

Job summary

Physician Partners of America is seeking a proactive front desk administrator for our Florida and Texas ASC network. You will greet patients, check in, prepare charts, and coordinate scheduling, ensuring a smooth patient flow.

You will handle deposits, co-pays, and routine deposits and documentation while maintaining a high standard of customer service in a fast-paced environment. HIPAA compliance and professional communication are essential.

Qualifications

• 2 years of front desk experience in a medical office.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Proficient with computer programs and office equipment.

Responsibilities

• Greet patients upon entry and check in with a professional demeanor.
• Prepare charts daily and schedule patients in HST (ASC software) at least 2 weeks out.
• Assist with pre-surgery calls to discuss financial expectations and payment plans when needed.
• Process deposits, deposit logs, and co-pay collections.
• Handle invoicing, scanning invoices, and scanning charting into the EMR system.
• Log chart audits and maintain patient satisfaction scores.
• Maintain HIPAA standards and confidentiality while multitasking in a fast-paced setting.

Skills

Front desk experience

Customer service

Verbal & written skills

HIPAA knowledge

Tools

MS Office

EMR systems

Job description

JOB SUMMARY

The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks. The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.

JOB DESCRIPTION

• Prepare charts daily
• Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
• Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations
• Offer patients payment plans if needed per policy
• Check in patients
• Prepare deposits and complete deposit logs
• File packing slips
• Answer phones with a pleasant, professional demeanor within 4 rings
• Scan invoices
• Scan charting into the EMR system
• Log chart audits and patient satisfaction scores
• Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner
• Demonstrate professional, courteous demeanor with patients, visitors, and staff

JOB REQUIREMENTS

• 2 years prior medical office front desk experience
• Excellent customer service skills
• Good verbal and written skills
• Proficient with computer programs and office equipment

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of HIPAA standards
• Ability to prioritize and multi-task in a fast paced, changing environment
• Ability to calculate payment amounts for patient responsibility and co-pays
• Analytical and problem solving skills
• Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, SharePoint, etc.).
• Great oral and written communication, and listening skills.
• Strong customer service orientation.
• Experience working collaboratively in a team-oriented environment.

HOURS AND WORKING CONDITIONS

Our ASCs are located in Florida and Texas. The job will be Monday through Friday and work hours may be subject to change with surgery schedule.

Noise or Vibrations: Copy machine, phones, computer and printer, other office equipment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.