Private Pay Collections Specialist - Senior Living

Suite Living Senior Care Inc; White Bear Lake (MN); On-site; USD 68,000 - 78,000; Full time

Benefits offered by this job

Blue Cross Blue Shield Medical Plans

Paid Time Off (PTO)

Paid Holidays

Company-Paid Life Insurance

Company-Paid Long-Term Disability

401(k) with up to a 4% Company Match

Job summary

Suite Living Senior Care is seeking a Private Pay Collections Specialist to join our Corporate Office team in White Bear Lake, Minnesota. This role focuses on private-pay accounts receivable collections, working directly with residents, families, and staff to resolve balances.

Ideal candidates are confident, persistent, organized, and compassionate, balancing customer service with collection efforts in a professional manner.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of collections or accounts receivable experience required.
• Experience with private-pay collections strongly preferred.
• Healthcare, senior living, or medical collections experience preferred.
• Strong negotiation and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Take ownership of delinquent private-pay resident accounts after initial billing efforts have been completed.
• Contact residents, family members, responsible parties, and authorized representatives regarding outstanding balances.
• Maintain consistent follow-up through phone calls, emails, letters, and other approved communication methods.
• Negotiate payment arrangements when appropriate while following company policies.
• Monitor assigned accounts and prioritize collection efforts based on aging and account status.
• Research account discrepancies and work toward timely resolution.
• Maintain accurate documentation of all collection activity within company systems.
• Provide regular updates regarding collection efforts and account status.

Skills

Negotiation

Conflict resolution

Communication

Organization

Time management

Attention to detail

Independent work

Education

High School Diploma or equivalent

Tools

PointClickCare

Microsoft Outlook

Excel

Word

Job description

Suite Living Senior Care is seeking a Private Pay Collections Specialist to join our Corporate Office team in White Bear Lake, Minnesota. This role focuses on private-pay accounts receivable collections, working directly with residents, families, and staff to resolve balances.

Ideal candidates are confident, persistent, organized, and compassionate, balancing customer service with collection efforts in a professional manner.