Private Jet Trip Support Specialist

Socket.dev; Grand Rapids (MI); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) match

Travel discounts

Job summary

Northern Jet is seeking a Trip Support Specialist to coordinate domestic and international trip logistics, support flight crews, and ensure a seamless client experience. This non-leadership, full-time, in-person role is based in Orlando, FL or Grand Rapids, MI.

Ideal candidates have aviation operations experience, familiarity with FAA regulations, and strong communication skills. The position requires attention to detail, multitasking, and a customer-service mindset in a fast-paced environment.

Qualifications

• Experience in aviation operations or trip support required or preferred.
• Strong knowledge of FAA regulations and airport/trip planning resources.
• Excellent communication and customer service abilities.
• Ability to work varied shifts in a 24/7 operation.

Responsibilities

• Coordinate trip logistics including ground services, catering, fuel, and contingencies.
• Book hotel, rental cars, and crew travel as needed.
• Monitor fuel pricing and coordinate fuel releases for cost efficiency.
• Submit APIS; coordinate U.S. Customs clearance for international trips.
• Prepare trip documentation and track aircraft movements from departure to arrival.
• Maintain data in Flight Operations Software and update trip records.
• Relay updates to PIC and internal teams during planning; answer calls and assist clients.
• Collaborate with vendors to meet Northern Jet's service standards.
• Ensure confidentiality and FAA compliance.
• Participate in initial and recurrent training on dispatch principles.

Skills

Aviation operations

FAA regulations knowledge

Customer service

Communication skills

Driver's license

Multitasking

Education

High School Diploma or equivalent

Aircraft Dispatcher license preferred

Tools

Flight Operations Software

Job description

Northern Jet is seeking a Trip Support Specialist to coordinate domestic and international trip logistics, support flight crews, and ensure a seamless client experience. This non-leadership, full-time, in-person role is based in Orlando, FL or Grand Rapids, MI.

Ideal candidates have aviation operations experience, familiarity with FAA regulations, and strong communication skills. The position requires attention to detail, multitasking, and a customer-service mindset in a fast-paced environment.