Trip Support Coordinator

Socket.dev; Grand Rapids (MI); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) match

Travel discounts

Job summary

Northern Jet is seeking a Trip Support Specialist to coordinate domestic and international trip logistics, support flight crews, and ensure a seamless client experience. This non-leadership, full-time, in-person role is based in Orlando, FL or Grand Rapids, MI.

Ideal candidates have aviation operations experience, familiarity with FAA regulations, and strong communication skills. The position requires attention to detail, multitasking, and a customer-service mindset in a fast-paced environment.

Qualifications

• Experience in aviation operations or trip support required or preferred.
• Strong knowledge of FAA regulations and airport/trip planning resources.
• Excellent communication and customer service abilities.
• Ability to work varied shifts in a 24/7 operation.

Responsibilities

• Coordinate trip logistics including ground services, catering, fuel, and contingencies.
• Book hotel, rental cars, and crew travel as needed.
• Monitor fuel pricing and coordinate fuel releases for cost efficiency.
• Submit APIS; coordinate U.S. Customs clearance for international trips.
• Prepare trip documentation and track aircraft movements from departure to arrival.
• Maintain data in Flight Operations Software and update trip records.
• Relay updates to PIC and internal teams during planning; answer calls and assist clients.
• Collaborate with vendors to meet Northern Jet's service standards.
• Ensure confidentiality and FAA compliance.
• Participate in initial and recurrent training on dispatch principles.

Skills

Aviation operations

FAA regulations knowledge

Customer service

Communication skills

Driver's license

Multitasking

Education

High School Diploma or equivalent

Aircraft Dispatcher license preferred

Tools

Flight Operations Software

Job description

Job Summary

Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet’s elevated experience provides clients with unrivaled comfort, speed, and dependability. Northern Jet is proud to own an unmatched fleet of impeccable aircraft.

The Trip Support Specialist plays a critical role in supporting the execution of Northern Jet's flight operations. This position is responsible for coordinating the logistics of domestic and international trips, supporting the flight crew, and ensuring a smooth experience for our clients. This non-leadership role requires attention to detail, excellent communication, and the ability to thrive in a fast-paced, team-oriented environment.
This is a full-time in person position based in our Orlando, Florida or Grand Rapids, Michigan location.

Responsibilities

• Coordinate all tasks in the trip execution process including securing ground services, arranging catering, pricing fuel, managing client correspondence, and planning contingencies.
• Book hotel accommodations, rental cars, and airline travel for crew as needed.
• Monitor fuel pricing and coordinate fuel releases to ensure cost-effective refueling.
• Submit TSA Advance Passenger Information System (APIS) reports and coordinate U.S. Customs clearance for international flights.
• Prepare and distribute required trip documentation such as Flight Releases, General Declarations, service confirmations, and fuel releases.
• Track and follow all aircraft movements from departure through arrival, and update systems with any schedule deviations.
• Maintain accurate and timely data entry into FOS (Flight Operations Software), including customer and crew profiles, trip expenses, and contact information.
• Assist the PIC and internal departments by relaying operational updates or critical information during flight planning.
• Answer incoming calls and provide excellent customer service support.
• Collaborate with internal teams and vendors to ensure all trip logistics meet Northern Jet's high service standards.
• Ensure confidentiality of all client-related information and travel details.
• Maintain compliance with FAA regulations and company policies.
• Participate in initial and recurrent training, including aircraft dispatch and trip planning principles.
• Ability to multitask and problem solve.

Performs other duties as assigned

Required Skills/Abilities

• Experience working with business jets or corporate aviation.
• Previous auditing or compliance experience.
• Highly organized and detail-oriented with the ability to prioritize in a dynamic, team-based environment.
• Working knowledge of FAA regulations, airport and trip planning resources, aircraft dispatch principles, and weather monitoring (training provided).
• Ability to work varied shifts and days, including holidays, to support a 24/7/365 operation.
• Customer service background preferred.
• Must possess and maintain a valid Driver's License.

Education and Experience

• High School Diploma or equivalent education and experience required. Aircraft Dispatcher license preferred.
• 2–5 years of experience in aviation operations, trip support, or travel scheduling (corporate aviation experience preferred).

Physical Requirements

• Ability to sit for extended periods while performing office-based tasks.
• Occasionally required to lift up to 25 pounds (e.g., handling documents or equipment).
• Ability to work at a computer for long periods, utilizing various software programs.
• Ability to communicate effectively via phone and email.
• Capable of working in a fast-paced environment and adapting to changing priorities.

Why Northern Jet?

• Work on a prestige fleet of private aircraft in a clean, well-equipped facility
• Join a tight-knit, experienced team who values precision and professionalism
• Be part of a growing organization where your expertise is recognized and respected
• Enjoy stability, and competitive pay

Your Career. Your Benefits. Your Northern Jet Advantage.

At Northern Jet, we’re committed to taking care of the people who keep us flying. We offer a wide range of valuable benefits—many provided at no cost to support your health, financial stability, and overall quality of life. Our comprehensive benefits include:

• 80% Company-Paid Premiums for Medical, Dental, and Visioncoverage with access to nationwide provider networks
• Flexible Spending Accounts (FSA) for healthcare and dependent care
• Health Savings Account (HSA) option with tax-advantaged savings
• Wellness Programs & Discounts including LifeMart and exclusive ID90 Travel deals
• Paid Time Off – Starting at 2 weeks PTO plus 1 week of paid sick time annually
• Life and Accidental Death & Dismemberment Insurance (company-paid)
• Voluntary Benefits including accident, critical illness, and hospital indemnity plans
• 401(k) plan with a 3% company match
• Short- and Long-Term Disability (company-paid)
• Additional Lifestyle Perks and travel discounts designed for the aviation industry

As part of our commitment to safety and security, all candidates are required to complete pre-employment drug screening and background checks. Northern Jet also participates in the E-Verify program to confirm employment eligibility for all new hires.