International Operations Specialist

Aviation Search Group; Royal Pines (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Aviation Search Group is seeking an International Operations Specialist to assist clients with international trip support requests. The role requires precise coordination of trip logistics and in-office availability, including nights, weekends and holidays.

The ideal candidate is highly motivated to learn, with strong attention to detail and a commitment to attentive service. No prior aviation experience is required, but curiosity and reliability are essential.

Qualifications

• 1-3 years’ experience providing great customer service.
• In-office position; not remote.

Responsibilities

• Coordinate and confirm client trip logistics efficiently.
• Set up ground handling and customs for trips.
• Learn and communicate permit requirements for overflights/landings.
• Arrange ground transportation and hotel for crew.
• Maintain professional relations with clients.
• Respond promptly to client questions.
• Process new trips and changes to existing trips.
• Maintain company image and protect quality reputation.
• Coordinate with personnel and management.
• Attend required meetings and perform related duties.
• Adhere to opening and closing procedures; keep area secure.
• Able to learn and adapt to current technology needs.

Skills

Customer service

Attention to detail

Multi-tasking

Microsoft Office

Mac compatibility

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Mac computers

Job description

Our company provides international trip support to charter and private companies throughout the US. We strive to offer personal service for each client, no matter the size of the plane or the length of the trip.

About the Role

We are currently seeking an International Operations Specialist to assist our clients with their international trip support requests. The ideal candidate does not need to have previous aviation/international trip support experience but must be highly motivated to learn, have exceptional attention to detail, and offer attentive and efficient service to clients. Must be willing to work IN OFFICE, any shift, including nights, weekends, and holidays. The International Operations Specialist is responsible for coordinating and confirming all trip logistics for the client efficiently and thoroughly. In all things, attention to detail is crucial. This means checking and double-checking things like schedules, passport numbers, crew information, etc.

Responsibilities

• Assumes responsibility for the efficient and accurate coordination of client trips.
• Sets up ground handling and customs.
• Learns and can communicate to client when overflight/landing permits are required.
• Sets up ground transportation and hotel accommodations for crew/pax as needed.
• Assumes responsibility for establishing and maintaining effective, professional relations with clients.
• Ensures that clients’ requests and questions are promptly resolved.
• Receives and processes new client trips and changes to existing trips.
• Ensures our quality reputation is maintained and protected.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with personnel and management.
• Assists personnel as required.
• Keeps supervisor/management informed of all trips and any significant problems or concerns.
• Attends meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Understands and complies with company opening and closing procedures.
• Ensures that work area is clean, well maintained, and secure.
• Able to learn and adapt to current technology needs.
• This description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Particular functions, tasks and requirements may vary or be added depending upon the location and operational requirements.
• The text on this site does not represent a contract of employment and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Qualifications

• 1-3 years’ experience providing great customer service.

Required Skills

• Highly motivated to learn the corporate aviation field.
• Ability to multi-task accurately and efficiently dealing with dynamic situations.
• Ability to learn in-house software system.
• Working knowledge of Microsoft Outlook, Word, Excel, etc.
• Ability to work on Mac computers.
• In-Office Shift Work THIS IS NOT A REMOTE POSITION.
• Requires flexibility in work schedule (e.g., nights, weekends and holidays often required) and regular attendance necessary.
• Occasional travel to industry conferences possible, if interested.