Private Jet Concierge — Elite Passenger Experience

All Aviation Jobs; Cleveland (OH); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Sky Quest is seeking a Private Jet Concierge at Cleveland Hopkins International Airport to deliver seamless, luxury client service. You will greet passengers, coordinate ground transportation, and ensure catering, luggage, and vehicle services are flawlessly executed.

In this in-person role, you’ll maintain the CLE stockroom and manage inventories for standard and special flight requests while using aviation software and email/Slack for precise records and communication.

Qualifications

• Minimum 1 year in private aviation or 2 years in admin/customer service with an aviation-related company.
• Ability to thrive in a fast-paced team environment.
• Strong verbal and written communication skills.
• Maintain a positive attitude in team and individual settings.
• Excellence in customer service is essential.
• Proficient with multiple software platforms and managing many inboxes.

Responsibilities

• Meet and greet passengers at CLE.
• Coordinate meet-and-greets at Atlantic Aviation and Jets FBO.
• Facilitate smooth transitions at trip start and end.
• Verify catering is delivered and onboard before departure.
• Assist passengers with luggage between cars and planes.
• Manage client car keys for detailing and stock needs.
• Arrange and monitor ground transportation for upcoming flights.
• Schedule rental cars and driver services for flights.
• Ensure ground transport is in place for active flights.

Skills

Team oriented

Communication

Positive attitude

Customer service

Tech-savvy

Adaptability

Tools

Aviation software

Project management software

Slack

Email management

Job description

Sky Quest is seeking a Private Jet Concierge at Cleveland Hopkins International Airport to deliver seamless, luxury client service. You will greet passengers, coordinate ground transportation, and ensure catering, luggage, and vehicle services are flawlessly executed.

In this in-person role, you’ll maintain the CLE stockroom and manage inventories for standard and special flight requests while using aviation software and email/Slack for precise records and communication.