Airport Passenger Services Agent (Full-Time)

PrimeFlight Aviation Services; Cleveland, Northern (OH, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is hiring a Full-Time Customer Service Agent at CLE Airport in Cleveland, OH. This role involves greeting passengers, assisting with check-in and boarding, providing flight and airport service information, and ensuring a smooth passenger experience at the terminal.

The position requires 1 year of customer service experience, strong English communication, and eligibility to work in the United States.

Qualifications

• Must be 18 years of age or older.
• Legally authorized to work in the United States.
• Strong English communication (reading, writing, speaking).
• One year of customer service experience.
• Ability to use IPads/Tablets/Computers and mobile devices.
• Effective communication with colleagues and clients, in person and electronically.
• Able to pass a background check and drug screen.
• Eligible for required credentials (FAA, RAIC, TSA, Port Authority, U.S. Customs as applicable).
• Able to work varied shifts including nights, weekends and holidays.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide accurate information on flight schedules, gate assignments, and airport services.
• Handle passenger check-in and baggage processing courteously and efficiently.
• Assist passengers with self-service kiosks and online check-in procedures.
• Resolve customer issues and complaints professionally and promptly.
• Make announcements and keep passengers informed about flight changes and boarding times.
• Coordinate with ground staff and crew to ensure a smooth passenger experience.

Skills

Customer service

Job description

PrimeFlight Aviation Services is hiring a Full-Time Customer Service Agent at CLE Airport in Cleveland, OH. This role involves greeting passengers, assisting with check-in and boarding, providing flight and airport service information, and ensuring a smooth passenger experience at the terminal.

The position requires 1 year of customer service experience, strong English communication, and eligibility to work in the United States.