Private Aviation Concierge - Owner Experience (3rd Shift)

Flexjet LLC; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading private aviation company seeks an Owner Experience Coordinator to join their elite Owner Services team in Cleveland, OH. This role involves managing all aspects of aircraft Owners' flight experiences, from trip planning to in-flight preferences, while providing a truly personalized, luxury service. Candidates should have a background in hospitality or aviation and possess exceptional attention to detail and strong interpersonal skills. Flexibility in work hours is essential.

Qualifications

• Provide concierge-level service and support to Flexjet Owners.
• Manage trip logistics including flight scheduling, catering, and transportation.
• Build long-term relationships with Owners based on their preferences.

Responsibilities

• Act as a dedicated liaison for Flexjet Owners.
• Collaborate with internal departments for flawless trip execution.
• Anticipate travel disruptions and provide luxury-level solutions.

Skills

Exceptional attention to detail

Strong interpersonal skills

Calm and solution-oriented mindset

Passion for luxury travel and aviation

Strong organizational skills

High emotional intelligence

Availability to work non-traditional hours

Education

Associate’s degree in hospitality or aviation

1-3 years of experience in private aviation

Tools

Microsoft Office Suite

High-end CRM systems

Job description

A leading private aviation company seeks an Owner Experience Coordinator to join their elite Owner Services team in Cleveland, OH. This role involves managing all aspects of aircraft Owners' flight experiences, from trip planning to in-flight preferences, while providing a truly personalized, luxury service. Candidates should have a background in hospitality or aviation and possess exceptional attention to detail and strong interpersonal skills. Flexibility in work hours is essential.