Private Fleet Dispatch & Planning Specialist

Dollar General Corporation; Janesville (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar General is seeking a Customer Service Representative to support the private fleet's administrative functions and ensure on-time store deliveries. You will plan, track, and report on inbound and outbound loads, work closely with the on-site team, and help optimize tractor utilization and driver dispatch.

The role requires strong communication, knowledge of transportation operations, and experience with dispatch software.

Qualifications

• Proficient communication (written and verbal), listening, and interpersonal problem-solving skills.
• Knowledge of dedicated transportation operations.
• Detail-oriented with strong planning and organizational capabilities.
• Understands driver logs and hours of service.
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking.
• Ability to function in a high-stress environment.
• Must know MS Office software.

Responsibilities

• Plans and assigns outbound, vendor backhaul, and OVD loads.
• Plans and assigns rolltainer sweeps and dunnage consolidations.
• Report on time load pick up.
• Report on time store delivery.
• Report BOL pick up.
• Report on tractor utilization.
• Report on vendor backhaul pickup and delivery.
• Answer and process driver load messages through satellite communications and plan swaps.
• Resolve load issues involving bust outs, overweight’s, and/or paperwork issues.
• Answer telephone calls from drivers, vendors, DCs, SSC and other external sources.
• Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Skills

Communication

Dedicated transportation operations

Detail orientation

Hours of service

Transportation software

Stress management

MS Office

Education

Bachelor’s degree in business or logistics

Tools

McLeod

TMW

Telogis

Dispatch Tracks

AS400

MS Office

Job description

Dollar General is seeking a Customer Service Representative to support the private fleet's administrative functions and ensure on-time store deliveries. You will plan, track, and report on inbound and outbound loads, work closely with the on-site team, and help optimize tractor utilization and driver dispatch.

The role requires strong communication, knowledge of transportation operations, and experience with dispatch software.