FLEET CUSTOMER SERVICE REP

Dollar General Corporation; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Dollar General Corporation seeks a Customer Service Representative for its private fleet, focusing on planning, tracking, tracing, and reporting inbound/outbound loads to ensure timely store deliveries and tractor utilization. On-site collaboration with the private fleet team will emphasize safety and compliance.

The role emphasizes planning, reporting, and problem-solving with strong communication, organization, and knowledge of transportation operations.

Qualifications

• Proficient communication (written and verbal).
• Knowledge of dedicated transportation operations.
• Detail-oriented with strong planning and organizational capabilities.
• Understands driver logs and hours of service.
• Proficient in usage of transportation optimization software for routing, tendering, scheduling, and shipment tracking.
• Ability to function in a high-stress environment.
• Must know MS Office software.

Responsibilities

• Planning outbound, vendor backhaul, and OVD loads; assign rolltainer sweeps and dunnage consolidations.
• Report on-time load pickup and store delivery; report BOL pickup; monitor tractor utilization; vendor backhaul activity.
• Answer and process driver load messages via satellite; plan swaps and resolve issues like bust outs, overweight shipments, paperwork.
• Coordinate with drivers to ensure proper delivery documentation and calls when delays occur; review load dispatch assignments and optimization.

Skills

Communication

Planning

Problem solving

Transportation knowledge

MS Office

Education

Bachelor's degree in business/logistics

Tools

McLeod

TMW

Telogis

Dispatch Tracks

AS400

Job description

The Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operations.

Job Responsibility

Planning and Reporting (80%)

• Plans and assigns outbound, vendor backhaul, and OVD loads.
• Plans and assigns rolltainer sweeps and dunnage consolidations.
• Reporting Function:
  • Report on time load pick up
  • Report on time store delivery
  • Report BOL pick up
  • Report on tractor utilization
  • Report on vendor backhaul pickup and delivery

Problem Solving & Communication (20%)

• Answer and process driver load messages through satellite communications and plan swaps.
• Resolve load issues involving bust outs, overweight’s, and/or paperwork issues.
• Answer telephone calls from drivers, vendors, DCs, SSC and other external sources.
• Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Job Qualifications

• Proficient communication (written and verbal), listening, and interpersonal problem-solving skills.
• Knowledge of dedicated transportation operations.
• Detail-oriented with strong planning and organizational capabilities.
• Understands driver logs and hours of service.
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking.
• Ability to function in a high-stress environment.
• Must know MS Office software.

Education/Experience

• Bachelor’s degree in business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
• One to two years’ customer service experience preferred.
• One to two years of onsite driver dispatch experience preferred.
• One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400).

ABOUT US

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Identification: 443

Job Schedule: Full time

Job Category: Private Fleet

Job Shift: Open

Travel Required: No

Willing to Relocate: Yes