Onsite Private Fleet Dispatch & Planning Specialist

Dollar General Corporation; Longview (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Dollar General Corporation is seeking a Customer Service Representative for our private fleet administration. The role focuses on planning, tracking, tracing, and reporting inbound and outbound dedicated loads to ensure on-time store deliveries and efficient tractor utilization.

Key duties include planning outbound loads, reporting on-time pickups and deliveries, and coordinating with drivers to resolve issues and ensure compliant documentation.

Qualifications

• Bachelor’s degree in business or logistics preferred, or comparable experience in transportation operations.
• One to two years’ customer service experience preferred.
• One to two years onsite driver dispatch experience preferred.
• One year of satellite dispatch system experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400) preferred.

Responsibilities

• Plans and assigns outbound, vendor backhaul, and OVD loads.
• Plans and assigns rolltainer sweeps and dunnage consolidations.
• Report on time load pickup.
• Report on time store delivery.
• Report BOL pickup.
• Report on tractor utilization.
• Report on vendor backhaul pickup and delivery.
• Answer and process driver load messages through satellite communications and plan swaps.
• Resolve load issues involving bust outs, overweight’s, and/or paperwork issues.
• Answer telephone calls from drivers, vendors, DCs, SSC and other external sources.
• Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Skills

Communication

Transportation operations

Planning & organizational skills

Driver logs - hours of service

MS Office

Stress management

Education

Bachelor’s degree in business or logistics preferred

Tools

MS Office

McLeod

TMW

Telogis

Dispatch Tracks

AS400

Job description

Dollar General Corporation is seeking a Customer Service Representative for our private fleet administration. The role focuses on planning, tracking, tracing, and reporting inbound and outbound dedicated loads to ensure on-time store deliveries and efficient tractor utilization.

Key duties include planning outbound loads, reporting on-time pickups and deliveries, and coordinating with drivers to resolve issues and ensure compliant documentation.