Private Estate Manager - Multi-Residence Ops & Service

Pocketbook Agency; Miami (FL); On-site; USD 225,000 - 250,000; Full time

Job summary

Pocketbook Agency in the Miami area seeks an experienced House Manager to oversee operations and daily flow across multiple private residences. This highly operational, service-driven role emphasizes staff leadership, systems, standards, and discreet execution within a diverse real estate portfolio.

You will manage interior staff, coordinate with nannies and vendors, ensure white-glove service, and maintain organization, reporting, and readiness across cars, boats, and amenities.

Qualifications

• Proven private service experience as a House Manager, Estate Manager, or similar role.
• Experience overseeing multiple residences.
• Highly organized with exceptional attention to detail.
• Strong people manager with high emotional intelligence and communication skills.
• Systems-oriented and tech-savvy.
• Proactive, solutions-driven, and able to adapt to changing priorities.
• Demonstrates discretion, integrity, and calm under pressure.
• Ability to deliver white-glove service with ease and warmth.
• Spanish-speaking is a major plus.

Responsibilities

• Oversee day-to-day interior operations and flow across multiple Miami residences.
• Lead and manage interior household staff, including Housekeepers, Personal/Household Assistants, Nannies, and vendors (no culinary).
• Ensure housekeeping, presentation, and service standards are consistently upheld.
• Partner closely with Nannies to support smooth daily routines for children.
• Oversee care, scheduling, and vendor coordination for pets.
• Manage organization, readiness, and maintenance of cars and boats.
• Establish and maintain clear systems, workflows, and reporting structures.
• Serve as a trusted point of communication between principals, staff, and vendors.
• Coordinate with facilities and exterior teams while owning interior operations.
• Anticipate needs and proactively address issues with discretion and professionalism.

Skills

Private service leadership

Staff management

Operations systems

Discretion under pressure

Spanish (nice to have)

Job description

Pocketbook Agency in the Miami area seeks an experienced House Manager to oversee operations and daily flow across multiple private residences. This highly operational, service-driven role emphasizes staff leadership, systems, standards, and discreet execution within a diverse real estate portfolio.

You will manage interior staff, coordinate with nannies and vendors, ensure white-glove service, and maintain organization, reporting, and readiness across cars, boats, and amenities.