Private Duty On Call Coordinator

LifeCare Home Health and Hospice Family; Fort Lauderdale (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

LifeCare Home Health and Hospice Family seeks an On Call Coordinator to manage and coordinate patient visits, schedule changes, and communication between office and field staff. The role ensures after-hours coverage and accurate scheduling records in a fast-paced home health environment.

The candidate should have at least 1 year in a general office setting, with preferred experience in home health care. Strong communication in English is essential to coordinate with clients and healthcare

Qualifications

• 1 year of experience in a general office environment.
• Preferred, 1 year of home health care experience.
• Must read, write, and comprehend English.

Responsibilities

• Coordinate services provided to Agency patients.
• Control and monitor schedule changes for field staff.
• Ensure adequate after-hours coverage of patients and staffing.
• Bring scheduling problems to the supervisor's attention immediately.
• Receive referrals, verify insurance eligibility, patient address, phone number, doctor and staff the case.
• Relay messages to field staff, office staff and account executives.
• Perform functions under the direction of the Business Office Manager.
• Provide effective communication to clients, families, team members and health care professionals.
• Demonstrate commitment and ongoing competency through in-service programs.

Skills

Verbal communication

Written communication

Decision making

English literacy

Education

High school diploma or equivalent

Job description

On Call Coordinator

General Summary:

The On Call Coordinator is responsible for the coordination of patient visits, maintenance, and upkeep of scheduling records as well as accurate and timely communication of scheduling changes between office and field staff.

Patient Population:

N/A

Essential Functions:

1. Assist in coordinating services provided to Agency patients.
2. Control and monitor schedule changes for field staff.
3. Ensure adequate after-hours coverage of patients and staffing.
4. Bring any scheduling problems to the supervisor's attention immediately.
5. Receive referrals, verify insurance eligibility, patient address, phone number, doctor and then staff the case.
6. Assist in relaying messages to field staff, office staff and account executives.
7. Perform functions as needed under the direction of the Business Office Manager.
8. Provide effective communication to clients, their families, team members, and other health care professionals.
9. Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.

This description is a general statement of required essential functions performed on a regular and continuous basis. It does not exclude other duties as assigned.

Supervises:

N/A

Requirements

Experience:

• (1) year of experience in general office environment.
• Preferred, 1 year of home health care experience.

Skills:

• Ability to communicate verbally and in writing effectively.
• Demonstrates proven decision-making skills.
• Must read, write, and comprehend English.

Education:

• High school diploma or equivalent.

Licensure/Certification:

N/A

Physical Requirements:

• Prolonged sitting, standing, and walking required.
• Ability to always handle stressful situations in a calm and courteous manner.
• Requires working under some stressful conditions to meet deadlines and Company needs.

Environmental/Working Conditions:

• Works primarily in an office environment.
• Some exposure to unpleasant weather.