Office / Patient Coordinator

American Home Health Agency; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

American Home Health Agency is seeking an Office/Patient Coordinator to support clinical and admin teams. The role emphasizes filing, data entry, customer service, and coordination with care providers to ensure smooth patient services.

The incumbent must be organized, handle stress well, and communicate clearly with clients and colleagues; bilingual English/Spanish is preferred to assist diverse communities served.

Qualifications

• High school graduation or equivalent; no diploma required.
• Ability to work under stress and take rapid actions.
• Strong verbal and written communication skills.
• Good organizational skills and customer service focus.

Responsibilities

• Medical records filing (electronic, paper).
• Human resource records filing (electronic, paper).
• Basic data entry/typing and answering/making phone calls.
• Onboarding/clearance procedures for HR.
• Safety, security, and emergency preparedness coordination.
• Maintain confidentiality and HIPAA guidelines.
• Communicate accurately with clients, families, and professionals.
• Participate in trainings for policy changes and quality improvement.

Skills

flexible

great attitude

great customer service

problem solver

out of the box thinker

verbal communication

written communication

organizational skills

bilingual (English/Spanish)

Education

high school graduate

Tools

Office software familiarity

Job description

About the job Office / Patient Coordinator

*** Internship opportunity possible with this job positing ***

Home Health Agency seeking candidate for Office/Patient Coordinator position. Must be Flexible, Great attitude, Great customer service, Problem solver, Out of the box thinker.

Job Description

Position Scope:

To ensure effective office filing/secretarial/data/human resource entry needs for the services working with the company's personnel, and through liaison with other organizations and individuals also providing care to the patient/client.

Lines of authority and reporting responsibilities: reports to the director of nursing, administrator.

Position Qualifications:

Graduate of high school or with some years of high school education (no Diploma required). Evidence of knowledge of home care environment; ability to work under stress, and to take rapid actions.

Verbal and written communication skills.

Good organizational skills.

Physical requirements:

No physical requirements. Ability to deal effectively with stress and a great workload at times. This job classification will not have a potential risk for Occupational Exposure to Blood and other Potential Infectious body fluids.

Performance, abilities and standards:

Medical records filing (electronic, paper).

Human resource records filing (electronic, paper).

Basic computer data entry/typing, answering/making phone calls.

Institute a set of checkpoints to make sure that the services were provided/customer satisfaction surveys.

Participates in human resources onboarding/clearance procedures.

Participates in facility activities directed to implementation of safety management program, security plan, utility plan, emergency preparedness plan, etc.

Is responsible for confidentiality issues.

Ensures HIPAA guidelines and procedures are maintained.

Understands the nature and type of the patient/client population serviced.

The Office / Patient coordinator will be aware of the responsibilities of all organizations and individuals involved in patients/clients care/service including the coverage for the services rendered.

The Office / Patient coordinator will participate in education conferences, meetings, in-services and training for policy and procedure modifications, emergency response and preparedness plan, organization planning, quality assurance and company activities improvement, etc.

The Office / Patient coordinator gives accurate information to clients, clients families and other professionals involved in patients care/service.

Complies with all applicable policies and procedures, federal and state rules, regulations and laws in effect.

Participate in personal growth and development.

Documents/files all communications and the communication notes from the patient's chart.

• - Reimbursement is subject to applicant's work experience.

Bilingual preferred (English and Spanish)

Familiarity with Office products highly desired