Sales

Orion Home Care; Massachusetts; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

401 (K), matching

Mileage Reimbursement

PTO

Team Events

Continuing Education Training

Employee Recognition Programs

Performance Incentives

Job summary

A home health care agency is seeking a Clinical Liaison to cultivate business partnerships and manage growth in home health referrals. The role requires strong communication and presentation skills, along with a High School diploma. Responsibilities include client intake, care plan development, and implementing sales strategies. This position offers competitive pay and various benefits, including PTO and a flexible schedule.

Qualifications

• 1-3 years in patient care, sales, or related field.
• Preferred experience in in-home care marketing/sales.
• Regular local travel required under various weather conditions.

Responsibilities

• Manage incoming leads and verify third-party payers.
• Perform initial client intake and develop care plans.
• Develop sales and marketing strategies to grow referrals.

Skills

Strong oral and written communication skills

Excellent presentation skills

Customer service skills

Education

High School diploma or GED

State CNA licensure (preferred)

Tools

Excel

Word

CRM management

Job description

Job Summary

The Clinical Liaison will develop business partnerships and generate home health referral growth through effective sales contacts, calls, and presentations. The liaison will also serve as the agency staff representative with physicians, facilities, discharge planners, and community agencies. The liaison will be responsible for the assigned territory's overall development and referral growth.

Responsibilities

• Support agency services by managing incoming leads, verifying and documenting third-party payers, preparing patient intakes, and reporting daily to the agency Administrator on the status of all leads, inquiries, and admissions.
• Greet patients immediately and warmly, both in person and on the phone.
• Answer all incoming calls promptly and politely; screen calls and take/relay messages, as necessary.
• Instruct clients on completing new client forms and advise clients of their fiscal responsibility.
• Perform the initial client intake and evaluation, develop the care plan, and perform customer service visits in the client’s residence.
• Provide documentation of client intakes, service agreements, consents, care plans, customer service visits, and any other necessary forms required to initiate care.
• Coordinate services between the client and the agency.
• Inform agency personnel of changes in the condition and needs of the client.
• Teach and counsel the patient and family/significant others regarding their service needs and other related problems of the patient at home.
• Attend staff meetings, patient care conferences, and in-services as scheduled.
• Understand and adhere to established policies and procedures.
• Provide services and non-medical treatments as assigned.
• Develop and implement sales and marketing strategies that capitalize on area market opportunities in coordination with the agency Administrator.
• Develop referral relationships with significant accounts assigned to, including large hospitals and health systems, major physician practices, and other potential significant referral sources.
• Meet or exceed established productivity goals and goals for hourly services growth.
• Represent the company appropriately to groups, community organizations, and the public.
• All required duties asked by the supervisor in the effective execution of your role as a Private Duty Care Coordination Liaison.

Benefits

• Benefits eligibility now starts on the 1st of the month following employment.
• Competitive Pay
• 401 (K), matching
• Mileage Reimbursement
• PTO
• Team Events
• Recruitment Incentive Program
• Continuing Education Training
• Employee Recognition Programs
• Performance Incentives
• Family Team Environment

Requirements

• A High School diploma or GED is required.
• Preferred to possess state CNA licensure at minimum.
• Strong oral and written communication skills in Excel, Word, and CRM management.
• Excellent presentation skills.
• Experience: 1-3 years in patient care, sales, or a related field. Demonstrated proficiency in in-home care marketing/sales preferred.
• Physical Demands: Regular local travel (weekly) in all reasonable weather conditions. Primarily medium, exerting up to thirty-five pounds of force to lift, carry, pull, or move objects. Involves sitting, walking, standing, driving, talking, hearing, and reaching.
• Work Conditions: In and out of offices, referral sources, and client residences throughout the workday. Exposure to disagreeable conditions, including inclement weather, odors, infection, illness, and physical contact with disruptive patients.
• Work Schedule: Must be flexible to accommodate the completion of tasks, operational needs, and referrals.