Private Duty Care Billing/Collections Specialist

Phoenix Home Care; Springfield (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Phoenix Home Care & Hospice is seeking an in-office Billing & Collections specialist in Springfield, MO. The role focuses on timely claims submission, error resolution, and follow-up using ARs and EOBs, while maintaining HIPAA compliance.

The position emphasizes clear communication with clients and peers, handling inquiries, and adherence to payer regulations. This is an in-office, non-remote role in a compassionate home care setting.

Qualifications

• Previous billing/collections experience preferred.
• Ability to work independently and in a team.
• Strong organizational and multitasking abilities.
• Good interpersonal and communication skills.
• Willing to take on new tasks and adapt to duties.
• Proficient with basic office equipment and routine bookkeeping.

Responsibilities

• Submit claims and invoices in a timely manner per payer regulations.
• Perform pre-billing error checks and AR follow-up (aging reports, EOBs).
• Communicate with clients and payers by phone or email.
• Identify and correct payment errors using payer-contracted rates.
• Ensure HIPAA compliance in all interactions.
• Handle inquiries and resolve billing/payments concerns from clients.

Skills

Self-motivated

multitask

Independent work

Teamwork

Communication

Job description

This candidate is responsible for delivering quality services in a timely manner. The specialist must possess a great working attitude while exercising accountability and professionalism in a fast-paced environment. This role reports to Revenue Cycle Management.

Pay Range: $18-$20/hr

In Office Position in our Springfield, Mo office. This is NOT remote.

Billing and Collections Responsibilities

• Understanding of LTC and Special Payer Regulations
• Submit claims in a timely manner according to payer regulations
• Recognize and update pre-billing errors
• Ensure proper follow-up using AR (Aging Reports), EOBs (Explanation of Benefits), and/or other correspondence
• Recognize payment errors using payer-contracted rates
• Abide by HIPAA regulations
• Communicate well with peers and administration
• Contact clients LTC and/or Special Program Payers via phone/email
• Answer client/family concerns in regard to billing/payments via incoming phone calls/emails
• Perform other duties as assigned

Payment Responsibilities

• Understanding of payment regulations
• Submit patient invoices
• Process weekly payments via client list or client request
• Recognize payment errors using payer-contracted rates
• Abide by HIPAA regulations
• Communicate well with peers and administration

Qualifications

• Previous experience in billing/collections preferred
• Self-motivated
• Ability to work independently as well as in a team
• Interdepartmental communications
• Ability to multitask and stay organized
• Willing to take on new tasks
• Operate standard office equipment
• Basic bookkeeping skills
• Ability to communicate and work well with others
• Maintain a professional, courteous attitude
• Experience with medical billing and/or medical payer rules

We’re taking the journey with you, creating a New Beginning!

Our mission is to offer New Beginnings and meaningful opportunitiesto our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.