Revenue Cycle Specialist

Gentiva; Mooresville (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Match

Career Growth

Paid Holidays

Education Support

CEUs

Life Insurance

Disability Insurance

Job summary

Gentiva seeks a detail-oriented Revenue Cycle Specialist to support our billing operations, processing Medicare, Medicaid, and Commercial claims in a timely manner. You will monitor documentation, maintain patient records, and report payer trends while ensuring billing compliance across the revenue cycle.

You will work with field staff, review EOBs, and follow up on unbilled revenue, contributing to quality improvements in billing performance.

Qualifications

• Excellent troubleshooting and problem-solving skills.
• Strong understanding of revenue cycle operations and medical billing workflows.
• Comfortable managing a high volume of claims in a metrics-driven environment.
• Ability to work with confidential data and maintain accuracy in data entry.
• Capable of working independently and collaborating with cross-functional teams.
• Skilled at using multiple computer applications and clearinghouse platforms.
• Familiarity with payer guidelines, filing limits, and billing edits.
• Strong verbal and written communication skills for engaging with clinical staff.
• Flexible and responsive to departmental and organizational needs.

Responsibilities

• Process assigned Medicare, Medicaid, and/or Commercial claims and payments accurately and within payer timelines.
• Track daily documentation for physician orders and signatures.
• Notify administration of missing documents and maintain patient medical records.
• Maintain required logs, rosters, and documentation records.
• Identify payer behavior trends and report unexpected patterns to the Revenue Cycle Manager.
• Participate in quality improvement activities related to billing performance.
• Communicate professionally with field staff regarding documentation and unbilled revenue.
• Follow up on outstanding billing items and understand clearinghouse edits and electronic billing rejections.
• Review and interpret EOBs to determine next steps in payment posting or appeals.

Skills

Troubleshooting

Revenue cycle

High volume

Data accuracy

Independent work

Clearinghouse

Payer guidelines

Communication

Flexibility

Education

High school diploma

Home Health billing experience

Tools

Homecare HomeBase

DDE

E-solutions

Waystar

Nthrive

Job description

Overview

We are seeking a detail-oriented and highly organized Revenue Cycle Specialist to support our billing operations through timely processing of Government and Commercial claims. This role plays a vital part in maintaining accurate medical records, identifying payer trends, and ensuring billing compliance across all areas of the revenue cycle. The ideal candidate will have experience in home health or hospice billing, with a strong understanding of payer systems and reimbursement processes.

Key Responsibilities:

• Process assigned Medicare, Medicaid, and/or Commercial claims and payments accurately and within payer timelines.

• Track daily documentation for physician orders and signatures.

• Notify administration of missing documents and maintain patient medical records.

• Maintain required logs, rosters, and documentation records.

• Identify payer behavior trends and report unexpected patterns to the Revenue Cycle Manager.

• Participate in quality improvement activities related to billing performance.

• Communicate professionally with field staff regarding documentation and unbilled revenue.

• Follow up on outstanding billing items and understand clearinghouse edits and electronic billing rejections.

• Review and interpret Explanation of Benefits (EOBs) to determine next steps in payment posting or appeals.

About You

Skills and Qualifications:

• Excellent troubleshooting and problem-solving skills.

• Strong understanding of revenue cycle operations and medical billing workflows.

• Comfortable managing a high volume of claims in a metrics-driven environment.

• Ability to work with confidential data and maintain accuracy in data entry.

• Capable of working independently and collaborating with cross-functional teams.

• Skilled at using multiple computer applications and clearinghouse platforms.

• Familiarity with payer guidelines, filing limits, and billing edits.

• Strong verbal and written communication skills for engaging with clinical staff.

• Flexible and responsive to departmental and organizational needs.

Education and Experience:

• Must be at least 18 years old with a high school diploma or GED.

• Minimum of 2 years of experience in Home Health or Hospice billing required.

Technical Requirements:

• Advanced Microsoft Office skills, including basic to advanced Excel capabilities.

• Experience with Homecare HomeBase preferred.

• Experience with billing tools such as DDE, E-solutions, Waystar, and/or Nthrive is a plus.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace