Private Cloud Service Delivery Manager (TX DIR)

Peraton; Texas; On-site; USD 104,000 - 166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

PTO and holidays

Job summary

Peraton is seeking a Private Cloud Service Delivery Manager to lead Private Cloud, network, and AI Platform service delivery for the Texas DIR program. You will drive incident/problem management, SLA attainment, and CMDB accuracy across ADC and SDC facilities.

The role requires extensive private cloud operations experience, VMware expertise, ITIL practice, and ServiceNow proficiency, with US citizenship and ability to obtain agency clearance.

Qualifications

• 12 years of experience, may have supervisory or management experience.
• 7+ years of private cloud or enterprise data center managed services operations experience.
• Hands-on experience with VMware vCenter/vSphere or an equivalent hypervisor platform - required.
• Experience managing tiered storage environments, including SAN/NAS, in conjunction with compute environments.
• Experience with ITIL-based service management operations.
• Experience managing infrastructure in a government or regulated environment.
• Familiarity with the ServiceNow ITSM platform.
• Experience working within MSI/multi-vendor government IT delivery models.
• Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery.
• Strong operational leadership and communication skills.
• VMware Certified Professional (VCP) or equivalent certification - required.
• Must be a US Citizen and able to obtain agency clearance.

Responsibilities

• Maintain overall operational accountability for Private Cloud, network, and AI Platform service delivery.
• Ensure SLA attainment across all applicable service tiers.
• Manage compute and VM lifecycle management across the Austin Data Center (ADC) and San Angelo Data Center (SDC).
• Provide AI Platform service delivery when the optional sovereign AI Platform is implemented.
• Lead day-to-day incident and problem management, including Tier 2 and Tier 3 support.
• Manage ServiceNow service catalog fulfillment.
• Maintain CMDB accuracy and configuration management.
• Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable.
• Monitor operational performance and ensure achievement of contractual service levels.
• Coordinate with other service delivery teams and vendors within the MSI/multi-vendor operating model.
• Support continuous improvement of service management and operational processes.

Skills

Leadership

Communication

ITIL/Service Management

Incident Management

Vendor Management

Tools

VMware vCenter/vSphere

ServiceNow ITSM

SAN/NAS Storage

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About The Role

Peraton is hiring for a Private Cloud Service Delivery Manager to support the Texas Department of Information Resources (DIR) with overall accountability for Private Cloud, network, and AI Platform service delivery.

The Service Delivery Manager will provide operational leadership across the Private Cloud, network, and AI Platform environments, ensuring service-level attainment, infrastructure lifecycle management, incident and problem management, ServiceNow service fulfillment, and CMDB accuracy.

This position supports operations across both the Austin Data Center (ADC) and San Angelo Data Center (SDC).

Key Responsibilities

• Maintain overall operational accountability for Private Cloud, network, and AI Platform service delivery.
• Ensure SLA attainment across all applicable service tiers
• Manage compute and VM lifecycle management across the Austin Data Center (ADC) and San Angelo Data Center (SDC).
• Provide AI Platform service delivery when the optional sovereign AI Platform is implemented.
• Lead day-to-day incident and problem management, including Tier 2 and Tier 3 support.
• Manage ServiceNow service catalog fulfillment.
• Maintain CMDB accuracy and configuration management.
• Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable.
• Monitor operational performance and ensure achievement of contractual service levels.
• Coordinate with other service delivery teams and vendors within the MSI/multi-vendor operating model.
• Support continuous improvement of service management and operational processes.

Qualifications

Required Qualifications

• 12 years of experience, may have supervisory or management experience.
• 7+ years of private cloud or enterprise data center managed services operations experience.
• Hands-on experience with VMware vCenter/vSphere or an equivalent hypervisor platform - required.
• Experience managing tiered storage environments, including SAN/NAS, in conjunction with compute environments.
• Experience with ITIL-based service management operations.
• Experience managing infrastructure in a government or regulated environment.
• Familiarity with the ServiceNow ITSM platform.
• Experience working within MSI/multi-vendor government IT delivery models.
• Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery.
• Strong operational leadership and communication skills.
• VMware Certified Professional (VCP) or equivalent certification - required.
• Must be a US Citizen.
• Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications

The following qualifications are preferred:

• Experience with AI/ML infrastructure.
• Experience with GPU compute environments.
• Experience supporting cloud AI platforms.
• Experience with sovereign AI platforms.
• ITIL v4 Foundation certification.
• Cloud architecture certification, such as AWS, Azure, or equivalent.
• Experience operating large-scale private cloud or data center environments across multiple physical locations.
• Experience supporting state government, federal government, or other highly regulated IT environments.
• Experience managing high-availability infrastructure with stringent SLA requirements.

Details

Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including:

• medical
• dental
• vision
• life
• health savings account
• short/long term disability
• EAP
• parental leave
• 401(k)
• paid time off (PTO) for vacation
• company paid holidays

A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.