Service Delivery Director (TX DIR)

Peraton; Texas; On-site; USD 135,000 - 216,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Peraton in Texas seeks a Service Delivery Director to lead delivery across the Austin and San Angelo Data Centers, manage service towers, and ensure performance against SLAs. You will oversee multiple SDMs and coordinate with the Account Director to maintain customer satisfaction and DIR relations.

The role requires 16+ years in IT managed services, strong ITIL knowledge, and experience in MSI/multi-vendor government environments. Relocation to the Austin area is preferred.

Qualifications

• 16+ years of IT managed services operations leadership.
• 10+ years leading IT managed services at scale ($50M+ annually).
• Experience managing multi-tower data center services (Compute, Storage, Network, Facilities, Mainframe).
• Federal/state government IT managed services delivery experience.
• Strong ITIL framework knowledge and application.
• Experience in MSI/multi-vendor government IT environments.
• Proven people leadership of large, distributed teams.
• Ability to work with senior government stakeholders and multi-vendor partners.
• US Citizen

Responsibilities

• Oversee delivery of all contract requirements across all service towers.
• Provide direct oversight of SDMs for Private Cloud, Mainframe, Facilities, and Data Center networks.
• Drive SLA performance across tiers (Premier Plus 99.95%, Remote Standard 99.00%).
• Provide escalation management for Severity 1 and 2 incidents.
• Coordinate with Account Director on customer satisfaction and DIR relationship.
• Provide ITIL-based service management oversight across towers.
• Drive operational consistency and performance across the multi-tower organization.
• Lead coordination across Austin and San Angelo Data Centers.

Skills

IT managed services leadership

Multi-tower data center services

People leadership

ITIL service management

MSI/multi-vendor gov IT environments

US Citizenship

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About The Role

Peraton is seeking an experienced Service Delivery Director to provide overall leadership and accountability for the delivery of all contract requirements across the Texas Private Cloud environment. Per the Draft RFO DIR-CPO-STS-603, the Service Delivery Director shall be a full-time employee of the Successful Respondent with overall responsibility for delivery of the Successful Respondent's requirements. The Service Delivery Director will provide operational leadership across all service towers, directly oversee key Service Delivery Managers (SDMs), manage service-level performance, lead Severity 1 and Severity 2 escalation management, and coordinate closely with the Account Director on customer satisfaction and the DIR relationship.

Candidates must reside in or be willing to relocate to the Austin, TX metropolitan area. San Angelo, TX may apply based on assignment. Candidates must be local to the applicable area or willing and able to relocate. This position covers both the Austin Data Center (ADC) and San Angelo Data Center (SDC).

Key Responsibilities

• Assume overall responsibility for delivery of all contract requirements across all service towers.
• Provide direct oversight of:
  • Private Cloud Service Delivery Manager (SDM)
  • Mainframe Service Delivery Manager (SDM)
  • Facility Management Service Delivery Manager (SDM)
  • Data Center Network Service Delivery Manager (SDM)
• Manage and drive SLA performance across all service tiers, ranging from:
  • Premier Plus - 99.95%
  • Through Remote Standard - 99.00%
• Provide escalation management for all Severity 1 and Severity 2 incidents.
• Coordinate with the Account Director on customer satisfaction and DIR relationship management.
• Provide ITIL-based service management process oversight across all service towers.
• Drive operational consistency, accountability, and performance across the multi-tower service delivery organization.
• Ensure service delivery activities remain aligned with contractual requirements, service levels, and customer expectations.
• Lead operational coordination across the Austin Data Center and San Angelo Data Center, as applicable.

Qualifications

Required Qualifications

• 16 years of experience, may have management experience.
• 10+ years of IT managed services operations leadership at scale, including experience with environments/contracts valued at $50M+ per year.
• Demonstrated experience managing multi-tower data center services, including:
  • Compute
  • Storage
  • Network
  • Facilities
  • Mainframe
• Prior state or federal government IT managed services delivery experience.
• Strong knowledge and demonstrated application of the ITIL service management framework.
• Experience operating within MSI/multi-vendor government IT environments.
• Demonstrated people leadership experience managing large, geographically distributed teams.
• Proven ability to manage complex service delivery organizations and multiple service towers simultaneously.
• Strong incident, escalation, SLA, operational performance, and customer-service management experience.
• Ability to work effectively with senior government stakeholders, internal executives, service delivery leaders, and multi-vendor partners.
• Must be a US Citizen

Preferred Qualifications

• ITIL v4 Managing Professional or equivalent preferred
• PMP preferred

Details

Target Salary Range: $135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.

EEO

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.