Texas Data Center Service Delivery Director

Peraton; Houston (TX); On-site; USD 135,000 - 216,000; Full time

Job summary

Peraton seeks a Service Delivery Director to lead delivery across Texas Private Cloud environments, including Austin and San Angelo data centers. You will oversee SDMs, manage SLAs, and coordinate with the Account Director on customer satisfaction and government relationships.

The role requires 16+ years in IT delivery leadership, strong ITIL knowledge, and US citizenship, with relocation to or residency in the Austin area. This is a full-time, on-site leadership position.

Qualifications

• 16 years of experience in IT service/delivery leadership.
• 10+ years leading IT managed services ops at scale (contracts $50M+/yr).
• Experience managing multi-tower data center services (Compute, Storage, Network, Facilities, Mainframe).
• Prior state/federal government IT managed services delivery experience.
• Strong ITIL service management knowledge and application.
• Experience in MSI/multi-vendor government IT environments.
• Demonstrated people leadership of large, distributed teams.
• Ability to manage complex service delivery across towers and services.
• Strong incident/escalation/SLA management and customer-service experience.
• Ability to collaborate with senior government stakeholders and executives.
• US Citizen required.

Responsibilities

• Assume overall responsibility for delivery of all contract requirements across all service towers.
• Provide direct oversight of Private Cloud, Mainframe, Facilities, and Data Center Network Service Delivery Managers.
• Drive SLA performance across service tiers (e.g., 99.95% Premier Plus; 99.00% Remote Standard).
• Provide escalation management for Severity 1 and 2 incidents.
• Coordinate with Account Director on customer satisfaction and DIR relationships.
• Offer ITIL-based service management oversight across towers.
• Drive operational consistency and performance across multi-tower org.
• Ensure activities align with contractual requirements and customer expectations.
• Lead coordination across Austin Data Center and San Angelo Data Center.

Skills

IT leadership

ITIL

Multi-tower DC ops

People leadership

Customer/stakeholder mgmt

Government IT

Education

ITIL v4 Managing Professional (or equivalent)

Bachelor's degree in a related field

Job description

Peraton seeks a Service Delivery Director to lead delivery across Texas Private Cloud environments, including Austin and San Angelo data centers. You will oversee SDMs, manage SLAs, and coordinate with the Account Director on customer satisfaction and government relationships.

The role requires 16+ years in IT delivery leadership, strong ITIL knowledge, and US citizenship, with relocation to or residency in the Austin area. This is a full-time, on-site leadership position.