Private Aviation Customer Experience Specialist

MODERN AVIATION INC; New York (NY); Presencial; USD 71.635.000 - 77.146.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness Benefit

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Descripción de la vacante

Modern Aviation in Flushing, NY is seeking a Customer Service Representative to deliver proactive, personalized support to private and corporate aviation customers. You will be the first contact for passengers and flight crews, manage service requests, and ensure a positive, seamless experience in a fast-paced FBO environment.

This full-time role requires excellent communication, teamwork, and the ability to coordinate ground services across hotel, catering, and transportation suppliers.

Formación

• Must be at least 18 years of age.
• HS diploma or equivalent.
• Valid driver’s license.
• Able to work 1st, 2nd, or 3rd shift; including weekends and holidays.
• Strong verbal and written communication skills.
• Intermediate proficiency with Microsoft Office products.
• Strong multitasking, organizational, and decision making skills.
• Negotiation and sales skills.
• Previous customer service experience preferred.
• Basic knowledge of aircraft types and aircraft servicing practices preferred.

Responsabilidades

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Meet, greet, and assist passengers and flight crews with professionalism and care.
• Arrange services including hotel accommodations, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Educate customers on available services, promotions, and programs.
• Answer customer questions, resolve concerns, and provide service recovery as needed.
• Input trip details into scheduling software and update customer information as required.
• Track flights using online databases to ensure timely service delivery.
• Process customer invoices accurately and promptly.
• Verify and coordinate service orders to support on time departures.
• Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants.
• Communicate effectively via air to ground and ground to ground radio, phone, and email.
• Use sound judgment to make timely decisions consistent with company policies and procedures.
• Coordinate closely with Line Service, Operations, and leadership teams.
• Maintain positive, collaborative working relationships with teammates.
• Perform additional duties as assigned to support operational needs.
• Maintain lobby appearance, ensuring a clean, welcoming environment.
• Keep snacks, beverages, and customer amenities stocked and presentable.
• Represent the Modern Aviation brand with professionalism, positivity, and pride at all times.

Conocimientos

Communication

Multitasking

Organizational skills

Decision making

Negotiation & sales

Customer service

Educación

HS diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Modern Aviation in Flushing, NY is seeking a Customer Service Representative to deliver proactive, personalized support to private and corporate aviation customers. You will be the first contact for passengers and flight crews, manage service requests, and ensure a positive, seamless experience in a fast-paced FBO environment.

This full-time role requires excellent communication, teamwork, and the ability to coordinate ground services across hotel, catering, and transportation suppliers.