Remote Senior Privacy Success Manager

DataGrail, Inc.; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Equity

Health/dental/vision

Remote-first

401k

Parental leave

Wellness benefits

Flexible time off

Paid holidays

Work from home stipend

Job summary

DataGrail is seeking a Senior Customer Success Manager to partner with customers and scale their privacy programs using our agentic privacy platform. You’ll lead onboarding, adoption, and long-term value realization while advising on best practices and risk management.

As a trusted advisor, you’ll work with privacy, security, legal, and executive teams, drive engagement, monitor health signals, and collaborate with product and solutions teams to shape a superior customer experience in a rapidly

Qualifications

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles.
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA.
• Experience working with privacy platforms or related technologies, including tools like DataGrail.
• Strong project management and problem-solving skills with the ability to manage multiple customer priorities.
• Ability to build trusted relationships with both technical and business stakeholders.
• Clear communication skills and confidence working with customer leadership teams.
• Ability to proactively identify customer risks, drive adoption, and improve customer outcomes.
• Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges.

Responsibilities

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
• Advocate for customer needs and share actionable feedback to help shape product improvements

Skills

Customer success

Onboarding

Implementation

Privacy ops

GDPR/CCPA

Project mgmt

Cross-functional

Leadership comms

Tools

DataGrail platform

Job description

DataGrail is seeking a Senior Customer Success Manager to partner with customers and scale their privacy programs using our agentic privacy platform. You’ll lead onboarding, adoption, and long-term value realization while advising on best practices and risk management.

As a trusted advisor, you’ll work with privacy, security, legal, and executive teams, drive engagement, monitor health signals, and collaborate with product and solutions teams to shape a superior customer experience in a rapidly