Prisma Access Engineer: Remote Access & Security Expert

Entelligence; Charlotte (NC); Sur place; USD 95 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Holidays

Vacation & Sick Time

Résumé du poste

Entelligence is seeking a Prisma Access Engineer to support our Customer’s clients in a fast-paced, cross-functional environment. The role focuses on delivering secure networking solutions using Prisma Access and GlobalProtect, handling configurations, troubleshooting, and knowledge sharing.

The engineer will participate in technical discussions with Entelligence, customers, and end users, providing quick, effective support to keep environments secure and compliant while advancing best practices

Qualifications

• Hands-on experience with Global Protect or Prisma Access.
• Experience with Application Performance Monitoring and response-time metrics.
• Ability to perform packet capture analysis and fault isolation.
• Knowledge of Remote Access technologies deployment.
• Network security experience including IPS/IDS, NGFW.
• Strong IP routing skills: BGP, OSPF, EIGRP.
• Experience with Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN).
• Willingness to learn and work at the bleeding edge of networking.

Responsabilités

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

Connaissances

Global Protect / Prisma Access

Application Performance Monitoring

Packet capture analysis

Remote Access technologies

Network Security (IPS/IDS, NGFW)

IP Routing (BGP, OSPF, EIGRP)

Legacy WAN solutions (MPLS, Leased)

Willingness to learn

Cross-functional collaboration

Description du poste

Entelligence is seeking a Prisma Access Engineer to support our Customer’s clients in a fast-paced, cross-functional environment. The role focuses on delivering secure networking solutions using Prisma Access and GlobalProtect, handling configurations, troubleshooting, and knowledge sharing.

The engineer will participate in technical discussions with Entelligence, customers, and end users, providing quick, effective support to keep environments secure and compliant while advancing best practices