Premium Travel Concierge & Visa Specialist

Socket.dev; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Company 匹

Flexible Spending Accounts

Life Insurance

Long-Term Disability Coverage

Paid Holidays

Paid Time Off

Paid Parental Leave

Pet Insurance

Travel Assistance Services

Identity Theft Protection

Commuter Benefit Subsidy

Employee Recognition Programs

Job summary

CIBT is seeking an Executive Services Consultant in Washington DC to tailor travel document services for premium clients. You will be the face of CIBT, delivering service excellence and handling visa and passport requests with professional communication.

The role emphasizes customer satisfaction, problem solving, and collaboration across departments to ensure a superior travel experience for clients, with an emphasis on discretion and integrity.

Qualifications

• Proven excellent written and verbal communication skills.
• Ability to work the demanding hours required of the role.
• Ability to problem solve and use resources available.
• Excellent organizational and time management skills.
• Adhere to deadlines and adapt to changing circumstances.
• Handle high volume while maintaining excellent attention to detail.
• Monitor own work and self-edit.
• Multilingual is desirable.
• Strong analytical ability is desirable.

Responsibilities

• Provides the highest level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions.
• Analyzes customer requests and makes recommendations based on travel needs, ensuring realistic expectations and loyalty.
• Takes ownership of process from start to finish and proactively communicates with customer; resolves issues across departments.
• Proactively engages with customers, providing updates and status changes.
• Stays abreast of product/service updates and changes; becomes specialized in visa and passport processing.
• Research government and consular websites for policy updates and relay to Premium team.
• Maintain performance standards and monitor client satisfaction metrics.
• Promote best practices, follow policies, and uphold confidentiality.

Skills

Communication

Time management

Problem solving

Deadline adherence

Attention to detail

Self-monitoring

Multilingual

Analytical skills

Case management

Job description

CIBT is seeking an Executive Services Consultant in Washington DC to tailor travel document services for premium clients. You will be the face of CIBT, delivering service excellence and handling visa and passport requests with professional communication.

The role emphasizes customer satisfaction, problem solving, and collaboration across departments to ensure a superior travel experience for clients, with an emphasis on discretion and integrity.