PrintoLUX Operations & Customer Success Lead

CEC Controls Company; Warren (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

CEC Controls Company is seeking an Operations Lead in the North America region to coordinate all PrintoLUX product-line activities including sales support, customer engagement, technical assistance, and inventory handling.

The ideal candidate blends customer service, sales support, and technical aptitude to ensure timely product delivery, support, and business growth across engineering, procurement, and operations teams.

Qualifications

• Associate degree or equivalent experience preferred.
• 3+ years in operations support, technical sales support, inventory/material handling, or related environments.
• Strong organizational and multitasking skills with attention to detail.
• Technical aptitude with industrial marking and automation products.
• Proficiency in Microsoft Office applications and ERP/inventory systems.
• Strong verbal and written communication skills.
• Ability to work independently while supporting cross-functional teams.
• Forklift experience or certification preferred but not required.

Responsibilities

• Coordinate customer inquiries, quotations, and follow-up activities.
• Identify new opportunities for PrintoLUX products and services within existing and prospective accounts.
• Maintain strong customer relationships through responsive communication and professional support.
• Coordinate customer demonstrations, sample requests, and product evaluations.
• Support sales forecasting and reporting activities.
• Participate in customer meetings, trade shows, and product presentations as required.
• Provide technical support for PrintoLUX equipment, materials, and marking solutions.
• Assist customers and internal teams with troubleshooting product or application-related issues.
• Coordinate with manufacturers, vendors, and engineering teams to resolve technical concerns.
• Support installation, startup, and operational guidance for PrintoLUX systems when required.
• Maintain technical product documentation and support records.
• Assist with product testing, validation, and application development activities.
• Coordinate receipt, storage, and movement of inventory and materials.
• Maintain accurate inventory records and support cycle counts and audits.
• Prepare and coordinate shipments, packaging, and logistics activities.
• Ensure material handling is safe and efficient.
• Support procurement of consumables, spare parts, and materials.
• Monitor inventory levels and coordinate replenishment to meet demand.
• Maintain organization and cleanliness in operations and storage areas.
• Support development and implementation of operational procedures and best practices.
• Assist with continuous improvement initiatives related to customer support, inventory control, and efficiency.
• Coordinate activities across sales, operations, and technical support to ensure timely execution.
• Maintain records and documentation per company procedures and quality requirements.
• Support safety, quality, and environmental policy compliance.

Skills

Organizational skills

Multitasking

Attention to detail

Verbal communication

Written communication

Independent worker

Cross-functional collaboration

Education

Associate degree or equivalent experience

Tools

Microsoft Office

ERP/inventory systems

Job description

CEC Controls Company is seeking an Operations Lead in the North America region to coordinate all PrintoLUX product-line activities including sales support, customer engagement, technical assistance, and inventory handling.

The ideal candidate blends customer service, sales support, and technical aptitude to ensure timely product delivery, support, and business growth across engineering, procurement, and operations teams.