Operations Lead for PrintoLUX: Customer & Inventory Expert

SCIO Automation North America; Warren (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

CEC Controls seeks an Operations Lead for PrintoLUX in North America. You will coordinate sales support, customer engagement, technical assistance, and inventory handling to ensure timely product delivery and service excellence.

The role emphasizes working with customers, suppliers, sales, engineering, procurement, and operations teams to grow PrintoLUX market presence while maintaining high service levels. A hands-on, proactive approach and strong communication are essential.

Qualifications

• Associate’s degree or equivalent experience in operations, business, technical support, industrial technology, or related field preferred.
• 3+ years of experience in operations support, technical sales support, inventory/material handling, or industrial/manufacturing environments preferred.
• Strong organizational and multitasking skills with attention to detail.
• Technical aptitude with the ability to understand industrial marking and automation products.
• Proficiency in Microsoft Office applications and ERP/inventory systems.
• Strong verbal and written communication skills.
• Ability to work independently while supporting cross-functional teams.
• Forklift experience or certification preferred but not required.

Responsibilities

• Coordinate customer inquiries, quotations, and follow-up activities to support business development.
• Assist with identifying new opportunities for PrintoLUX products and services within existing and prospective customer accounts.
• Maintain strong customer relationships through responsive communication and professional support.
• Coordinate customer demonstrations, sample requests, and product evaluations.
• Support sales forecasting and reporting activities.
• Participate in customer meetings, trade shows, and product presentations as required.
• Provide technical support for PrintoLUX equipment, materials, and marking solutions.
• Assist customers and internal teams with troubleshooting product or application-related issues.
• Coordinate with manufacturers, vendors, and engineering teams to resolve technical concerns.
• Support installation, startup, and operational guidance for PrintoLUX systems when required.
• Maintain technical product documentation, manuals, and support records.
• Assist with product testing, validation, and application development activities.
• Coordinate receipt, storage, and movement of PrintoLUX inventory and materials.
• Maintain accurate inventory records and support cycle counts and inventory audits.
• Prepare and coordinate shipments, packaging, and logistics activities.
• Ensure material handling activities are performed safely and efficiently.
• Support procurement activities for consumables, spare parts, and operational materials.
• Monitor inventory levels and coordinate replenishment activities to support customer demand.
• Maintenance and organization of operational and storage areas.

Skills

Operations support

Customer engagement

Inventory management

ERP systems

MS Office

Communication

Team collaboration

Forklift experience

Education

Associate’s degree or equivalent

Tools

ERP systems

MS Office

Job description

CEC Controls seeks an Operations Lead for PrintoLUX in North America. You will coordinate sales support, customer engagement, technical assistance, and inventory handling to ensure timely product delivery and service excellence.

The role emphasizes working with customers, suppliers, sales, engineering, procurement, and operations teams to grow PrintoLUX market presence while maintaining high service levels. A hands-on, proactive approach and strong communication are essential.