Printing Project Lead & Estimator - Customer Success

AlphaGraphics Northbrook / Deerfield; Atlanta (GA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Job summary

AlphaGraphics Northbrook / Deerfield is seeking a customer-focused service professional to provide job estimates, manage orders, and resolve issues by offering solutions and clear explanations. You will coordinate with production, ensure on-time delivery, and maintain accurate records throughout the process.

The role emphasizes strong communication, attention to detail, and a proactive approach to customer satisfaction, with opportunities to collaborate across departments and learn multiple

Qualifications

• Customer Service-focused approach with ability to manage difficult or emotional situations.
• Clear, persuasive communication in verbal and written form.
• Strong problem solving and decision-making skills under deadlines.
• Ability to plan, prioritize tasks and organize work activities efficiently.
• Professional demeanor and consistent follow-through on commitments.

Responsibilities

• Prioritize and ensure orders are completed by requested date with production teams.
• Timely completion of estimates and follow-up with customers per guidelines.
• Inspect proofs and customer files to ensure finished products meet expectations.
• Prepare packing slips and invoice orders for shipment.
• Ensure quality before shipping and process shipments by end of day.
• Maintain customer satisfaction and provide policy information as needed.

Skills

Customer Service

Oral Communication

Problem Solving

Planning/Organizing

Professionalism

Job description

AlphaGraphics Northbrook / Deerfield is seeking a customer-focused service professional to provide job estimates, manage orders, and resolve issues by offering solutions and clear explanations. You will coordinate with production, ensure on-time delivery, and maintain accurate records throughout the process.

The role emphasizes strong communication, attention to detail, and a proactive approach to customer satisfaction, with opportunities to collaborate across departments and learn multiple