Customer Service Rep/Purchasing Manager

The Nagler Group; Holyoke (MA); On-site; USD 52,000 - 73,000; Full time

Job summary

The Nagler Group in Holyoke, MA is seeking a Back Customer Service Rep/Purchasing Manager to keep orders moving from inquiry through delivery, coordinating with customers, vendors and production teams to meet timelines.

This onsite, full-time role requires prior experience in a commercial printing environment, strong customer service and organizational skills, and the ability to juggle multiple orders and deadlines without missing details.

Qualifications

• Experience in a commercial printing company is a must.
• Strong customer service, communication, and organizational skills.
• Ability to juggle multiple orders and deadlines without missing details.
• Familiarity with print specifications, production processes, and purchasing.

Responsibilities

• Manage customer orders from inquiry to final delivery.
• Prepare estimates and quotes and ensure accurate order entry.
• Purchase paper, envelopes, and production supplies to keep operations running smoothly.
• Monitor inventory and build strong vendor relationships.
• Coordinate with prepress, digital and offset printing, bindery, finishing, and shipping teams.
• Keep production schedules, customer expectations, and material needs aligned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Purchasing

Job description

Back Customer Service Rep/Purchasing Manager Customer Service - Manager Holyoke , Massachusetts Perm 52000 Oct 14, 2026 $52000.00 - $72800.00

Customer Service & Purchasing Manager

Holyoke, MA | Full-Time, Onsite | Permanent Role

$52,000 – $72,800/year

Do you know your way around a print shop and love keeping customers, vendors, and production teams on the same page? We’re looking for a Customer Service & Purchasing Manager with commercial printing experience to keep orders moving, materials stocked, and customers happy!

What You’ll Do:

• Manage customer orders from inquiry to final delivery.
• Prepare estimates and quotes and ensure accurate order entry.
• Purchase paper, envelopes, and production supplies to keep operations running smoothly.
• Monitor inventory and build strong vendor relationships.
• Coordinate with prepress, digital and offset printing, bindery, finishing, and shipping teams.
• Keep production schedules, customer expectations, and material needs aligned.

What You Bring:

• Experience working in a commercial printing company is a must!
• Strong customer service, communication, and organizational skills.
• The ability to juggle multiple orders and deadlines without missing the details.
• Familiarity with print specifications, production processes, and purchasing.
• A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.