Printing Estimator & Customer Success Specialist

Indiana Printing and Publishing; Indiana (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Gazette Printers is seeking a Printing Estimator / Customer Service Representative to join our team. This role blends estimating, customer service, and project coordination to deliver accurate quotes and timely submissions.

You will gather job specifications, prepare estimates and bids, manage orders from quote through production, and collaborate with prepress, production, bindery, mailing, and vendors to ensure successful project delivery.

Qualifications

• 2+ years of experience in printing, estimating, customer service, purchasing, manufacturing or related field preferred.
• Strong attention to detail and good math skills.
• Excellent communication and customer service skills.
• Comfortable working with computers and learning new software.
• Ability to manage multiple projects and deadlines.
• Dependable, organized and willing to take ownership of projects.

Responsibilities

• Prepare estimates and quotes for commercial printing projects.
• Work with customers to gather job specifications and answer questions.
• Review jobs for paper, printing, finishing, mailing, shipping, and outside-service requirements.
• Enter and manage orders from quote through production and delivery.
• Coordinate with prepress, production, bindery, mailing, shipping, and outside vendors.
• Obtain pricing for paper, materials, freight, and outside services.
• Prepare and submit bids, RFPs, RFQs, and contract pricing.
• Review bid requirements and ensure submissions are accurate and on time.
• Follow up on quotes, proofs, approvals, and active customer projects.
• Help identify the most efficient and cost-effective way to produce each job.

Skills

Attention to detail

Excellent communication

Math skills

Organized

Project management

Customer service

Tools

PrintSmith

PrintSmith Vision

Adobe Acrobat

Adobe Creative Suite

Job description

Gazette Printers is seeking a Printing Estimator / Customer Service Representative to join our team. This role blends estimating, customer service, and project coordination to deliver accurate quotes and timely submissions.

You will gather job specifications, prepare estimates and bids, manage orders from quote through production, and collaborate with prepress, production, bindery, mailing, and vendors to ensure successful project delivery.