Customer Service Representative

Indiana Printing and Publishing; Indiana (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Gazette Printers is seeking a Printing Estimator / Customer Service Representative to join our team. This role blends estimating, customer service, and project coordination to deliver accurate quotes and timely submissions.

You will gather job specifications, prepare estimates and bids, manage orders from quote through production, and collaborate with prepress, production, bindery, mailing, and vendors to ensure successful project delivery.

Qualifications

• 2+ years of experience in printing, estimating, customer service, purchasing, manufacturing or related field preferred.
• Strong attention to detail and good math skills.
• Excellent communication and customer service skills.
• Comfortable working with computers and learning new software.
• Ability to manage multiple projects and deadlines.
• Dependable, organized and willing to take ownership of projects.

Responsibilities

• Prepare estimates and quotes for commercial printing projects.
• Work with customers to gather job specifications and answer questions.
• Review jobs for paper, printing, finishing, mailing, shipping, and outside-service requirements.
• Enter and manage orders from quote through production and delivery.
• Coordinate with prepress, production, bindery, mailing, shipping, and outside vendors.
• Obtain pricing for paper, materials, freight, and outside services.
• Prepare and submit bids, RFPs, RFQs, and contract pricing.
• Review bid requirements and ensure submissions are accurate and on time.
• Follow up on quotes, proofs, approvals, and active customer projects.
• Help identify the most efficient and cost-effective way to produce each job.

Skills

Attention to detail

Excellent communication

Math skills

Organized

Project management

Customer service

Tools

PrintSmith

PrintSmith Vision

Adobe Acrobat

Adobe Creative Suite

Job description

Gazette Printers is looking for a Printing Estimator / Customer Service Representative to join our team.

We're looking for someone who is organized, good with numbers, comfortable working with customers, and able to manage multiple projects and deadlines. Printing industry experience is preferred, but we're also interested in candidates with strong estimating, customer service, purchasing, or manufacturing experience who are willing to learn.

What You'll Do

• Prepare estimates and quotes for commercial printing projects.
• Work with customers to gather job specifications and answer questions.
• Review jobs for paper, printing, finishing, mailing, shipping, and outside-service requirements.
• Enter and manage orders from quote through production and delivery.
• Coordinate with prepress, production, bindery, mailing, shipping, and outside vendors.
• Obtain pricing for paper, materials, freight, and outside services.
• Prepare and submit bids, RFPs, RFQs, and contract pricing
• Review bid requirements and make sure submissions are accurate and completed on time.
• Follow up on quotes, proofs, approvals, and active customer projects.
• Help identify the most efficient and cost-effective way to produce each job.

What We're Looking For

• 2+ years of experience in printing, estimating, customer service, purchasing, manufacturing, or a related field preferred.
• Strong attention to detail and good math skills.
• Excellent communication and customer service skills.
• Comfortable working with computers and learning new software.
• Ability to manage multiple projects and deadlines.
• Dependable, organized, and willing to take ownership of projects.

Experience That Will Put You Ahead

Experience in any of these areas is a plus, but not required:

• Commercial printing or print estimating
• PrintSmith / PrintSmith Vision
• Prepress or customer file review
• Adobe Acrobat or Adobe Creative Suite
• Purchasing paper or other production materials
• Working with vendors and suppliers
• Bids, RFPs, RFQs, or contract pricing
• Mailing and fulfillment

If you have printing experience, great. If you come from estimating, customer service, purchasing, or manufacturing and think your skills would transfer well,

This is an in office position. Monday - Friday 8:00am - 5:00pm

Why Gazetteprinters?

This is a hands‑on position where you'll work directly with customers and our production team. You'll have the opportunity to learn multiple areas of the printing business and play an important role in winning new work, serving customers, and keeping jobs moving through production.

Indiana Printing and Publishing Company, Inc., JLD Media Company, L.L.C., together with their affiliates, are equal employment opportunity employers. We provide equal employment opportunities to all applicants and employees without regard to race, color, religious creed, ancestry, age, sex (including pregnancy), national origin, disability, genetic information, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.