Printing Estimator & Customer Service Specialist

Indiana Printing & Publishing; Ben Avon (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Gazetteprinters is looking for a Printing Estimator / Customer Service Representative to join our team in office in Ben Avon, PA. We are looking for someone who is organized, good with numbers, comfortable working with customers, and able to manage multiple projects and deadlines.

Printing industry experience is preferred; however, we welcome candidates with strong estimating, customer service, purchasing, or manufacturing experience who are willing to learn.

Qualifications

• 2+ years of experience in printing, estimating, customer service, purchasing, manufacturing, or a related field.
• Strong attention to detail and good math skills.
• Excellent communication and customer service skills.
• Comfortable working with computers and learning new software.
• Ability to manage multiple projects and deadlines.
• Dependable, organized, and willing to take ownership of projects.

Responsibilities

• Prepare estimates and quotes for commercial printing projects.
• Work with customers to gather job specifications and answer questions.
• Review jobs for paper, printing, finishing, mailing, shipping, and outside-service requirements.
• Enter and manage orders from quote through production and delivery.
• Coordinate with prepress, production, bindery, mailing, shipping, and outside vendors.
• Obtain pricing for paper, materials, freight, and outside services.
• Prepare and submit bids, RFPs, RFQs, and contract pricing.
• Review bid requirements and make sure submissions are accurate and completed on time.
• Follow up on quotes, proofs, approvals, and active customer projects.
• Help identify the most efficient and cost-effective way to produce each job.

Skills

Estimating

Customer service

Purchasing

Manufacturing

Attention to detail

Math skills

Communication

Tools

PrintSmith / PrintSmith Vision

Adobe Acrobat

Adobe Creative Suite

Job description

Gazetteprinters is looking for a Printing Estimator / Customer Service Representative to join our team in office in Ben Avon, PA. We are looking for someone who is organized, good with numbers, comfortable working with customers, and able to manage multiple projects and deadlines.

Printing industry experience is preferred; however, we welcome candidates with strong estimating, customer service, purchasing, or manufacturing experience who are willing to learn.