Printing Customer Success & Order Specialist

Revere Staffing Partners; Branford (CT); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical plan

401(k) with employer match

Paid holidays

Paid vacation

Disability insurance

Educational assistance

Job summary

Revere Staffing Partners in Branford CT is seeking an experienced Customer Service Representative for a direct-hire opportunity in a printing and converting operation. The role focuses on serving as the connection between customers, sales, and production to maximize satisfaction and ensure accurate information flow.

This full-time position requires printing industry experience and at least 3 years in customer service or sales, with strong communication, organization, and order-tracking skills.

Qualifications

• Printing industry experience is required.
• Minimum of 3 years of customer service or sales experience.
• Excellent written and verbal communication.
• Strong organizational and prioritization skills.
• Proficiency with Microsoft Office or equivalent software.

Responsibilities

• Enter customer orders into the open job system.
• Assist with preparing sales order entry forms.
• Prepare and maintain customer release and shipping documentation.
• Track customer inventories.
• Send confirmation letters for estimates and orders.
• Track orders throughout the entire process, from artwork through production and shipment.
• Respond to customer questions and provide order updates.
• Communicate with sales, production, and customers to keep projects moving.
• Prepare reports related to customer purchases.
• Identify and help resolve potential customer or production issues.
• Perform additional reporting and administrative responsibilities as requested by management

Skills

Printing industry experience

Customer service

Communication

Microsoft Office

Education

Associate degree preferred

Job description

Revere Staffing Partners in Branford CT is seeking an experienced Customer Service Representative for a direct-hire opportunity in a printing and converting operation. The role focuses on serving as the connection between customers, sales, and production to maximize satisfaction and ensure accurate information flow.

This full-time position requires printing industry experience and at least 3 years in customer service or sales, with strong communication, organization, and order-tracking skills.