Customer Service Representative

Revere Staffing Partners; Branford (CT); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical plan

401(k) with employer match

Paid holidays

Paid vacation

Disability insurance

Educational assistance

Job summary

Revere Staffing Partners in Branford CT is seeking an experienced Customer Service Representative for a direct-hire opportunity in a printing and converting operation. The role focuses on serving as the connection between customers, sales, and production to maximize satisfaction and ensure accurate information flow.

This full-time position requires printing industry experience and at least 3 years in customer service or sales, with strong communication, organization, and order-tracking skills.

Qualifications

• Printing industry experience is required.
• Minimum of 3 years of customer service or sales experience.
• Excellent written and verbal communication.
• Strong organizational and prioritization skills.
• Proficiency with Microsoft Office or equivalent software.

Responsibilities

• Enter customer orders into the open job system.
• Assist with preparing sales order entry forms.
• Prepare and maintain customer release and shipping documentation.
• Track customer inventories.
• Send confirmation letters for estimates and orders.
• Track orders throughout the entire process, from artwork through production and shipment.
• Respond to customer questions and provide order updates.
• Communicate with sales, production, and customers to keep projects moving.
• Prepare reports related to customer purchases.
• Identify and help resolve potential customer or production issues.
• Perform additional reporting and administrative responsibilities as requested by management

Skills

Printing industry experience

Customer service

Communication

Microsoft Office

Education

Associate degree preferred

Job description

Customer Service Representative – Printing & Converting

Location: Branford CT Shoreline Area

Schedule: Monday through Friday, 8:00 AM to 4:30/5:00 PM

Salary: Up to $75,000 annually, based on experience

Employment Type: Direct Placement

***Candidates must have a background in printing services or similar to be considered***

Revere Staffing Partners is seeking an experienced Customer Service Representative for a direct-hire opportunity with an established printing and converting operation.

Printing industry experience is required for this position.

Position Overview

The Customer Service Representative will serve as an important connection between customers, sales, and production. The goal of this position is to maximize customer satisfaction while helping maintain an efficient flow of information throughout the organization.

This is an excellent opportunity for someone with printing industry experience who understands the importance of communication, organization, order accuracy, and customer service in a production environment.

Key Responsibilities

• Enter customer orders into the open job system
• Assist with preparing sales order entry forms
• Prepare and maintain customer release and shipping documentation
• Track customer inventories
• Send confirmation letters for estimates and orders
• Track orders throughout the entire process, from artwork through production and shipment
• Respond to customer questions and provide order updates
• Communicate with sales, production, and customers to keep projects moving
• Prepare reports related to customer purchases
• Identify and help resolve potential customer or production issues
• Perform additional reporting and administrative responsibilities as requested by management

Qualifications

• Printing industry experience is required
• Minimum of 3 years of customer service or sales experience
• Strong written and verbal communication skills
• Excellent interpersonal and customer service abilities
• Strong organizational skills with the ability to prioritize multiple projects
• Ability to remain professional and help diffuse potential customer issues
• Proficiency with Microsoft Office or equivalent software
• Associate degree preferred but not required
• Salary up to $75,000 annually, depending on experience
• Full medical plan
• 401(k) with employer match
• Paid holidays
• Paid vacation
• Temporary and permanent disability insurance
• Qualified educational assistance
• Monday through Friday schedule

Revere Staffing Partners is an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law. Background checks and/or drug screenings may be required based on position and client requirements and will be conducted in accordance with applicable laws.