Printing Company Customer Service Representative

AlphaGraphics of Greenway Plaza; The Woodlands (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Flexible Scheduling

Career path development

Job summary

AlphaGraphics of Greenway Plaza in The Woodlands, TX, is seeking a Customer Service Representative to establish and maintain positive relationships with customers and ensure their needs are met. A background in print knowledge is essential, and the role requires collaboration with a fast-paced local team.

The CSR will communicate product capabilities, take orders, assist with billing, and strive to deliver exceptional service.

Qualifications

• Print knowledge is a must.
• Experience assessing customer needs and maintaining service quality.
• Strong written and verbal communication skills.
• Ability to build relationships with customers and teammates.
• Desire to help people and deliver solutions.
• Critical thinking to evaluate alternative solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Educate customers about products and services and take or enter orders.
• Communicate customer requirements to the support team per company policy.
• Telephone or in-person conversations to provide information, take orders, or handle complaints.
• Process charges for services, collect deposits or payments, or arrange billing.

Skills

Print experience

Customer needs assessment

Relationship building

Communication skills

Customer service mindset

Critical thinking

Job description

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. One to three years Print knowledge is a must.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What We Expect Of You

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

What You Bring To The Table

• PRINT EXPERIENCE
• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Employer Details

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Alphagraphics franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.

Compensation

Compensation: $15.00 - $18.00 per hour

Additional Company Information

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

Franchise Structure

AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.