Customer Service Representative / Digital Key Operator

AlphaGraphics of Greenway Plaza; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Competitive compensation

Career path development

Job summary

AlphaGraphics of Greenway Plaza in Utah is seeking a full-time Customer Service Representative (CSR) to warmly serve customers, process orders, and convey our printing, design, and shipping capabilities. You’ll be the internal face of the shop, helping clients find the right solutions and ensuring orders are accurate and timely.

We value collaboration, reliability, and a friendly, service-oriented attitude.

Qualifications

• Experience assessing customer needs and ensuring service quality.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and provide excellent service.
• Critical thinking to evaluate solutions and approaches.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our expertise in products, services, and capabilities.
• Educate our community and customers about offerings.
• Communicate customer requirements to the support team per policies.
• Take orders or obtain details of complaints via phone or in person.
• Determine charges, collect deposits or payments, and arrange billing.
• Attract potential customers by answering questions and suggesting information.

Skills

Customer needs assessments

Relationship building

Written and verbal communication

Customer service mindset

Critical thinking

Job description

• Hard work, collaboration, humanity, fun, and laughter

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
  

Benefits/Perks

• Competitive Compensation
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
  

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What We Expect Of You

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in person to provide information about products or services, take and enter orders, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
  

What You Bring To The Table

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
  

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Alphagraphics, Inc. franchisee. If hired, Franchisee will be your employer, not Alphagraphics International, Inc. or any of its affiliates or any other franchisees.

Compensation: $18.00 - $22.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.