Printing Associate

ABC Imaging; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Print industry benefits

Job summary

ABC Imaging seeks a Printing Associate to serve as the primary contact for clients, handling printing, production, and graphic communication needs with accuracy and professionalism.

This role blends client service with print workflow coordination, supporting prepress, production, and finishing teams to meet tight deadlines while maintaining precise records and clear, proactive communication.

Qualifications

• Experience in printing or print production preferred.
• Background in customer service or account coordination.
• Familiarity with print terminology and file formats.

Responsibilities

• Act as the main liaison between clients and print production teams, ensuring accurate communication of job specifications.
• Handle incoming customer inquiries, quotes, and print orders via phone, email, and in person.
• Provide expert guidance on printing options, file preparation, production timelines, and specifications.
• Track and manage job progress, provide status updates, and proactively resolve production issues.
• Collaborate with internal departments to ensure on-time delivery and client satisfaction.
• Maintain accurate client records, job tracking, and order documentation in print management systems.
• Troubleshoot and resolve customer service and production-related issues quickly and professionally.
• Support workflow efficiency by coordinating across prepress, production, and finishing teams.

Skills

Client coordination

Print production

Communication

PDF/InDesign/file formats

MS Office

Print management systems

Tools

Print management systems

Job description

Printing Associate (Print Production & Client Support)

Position Summary As a Printing Associate at ABC Imaging, you will serve as the primary point of contact for clients, ensuring their printing, production, and graphic communication needs are handled with accuracy, efficiency, and professionalism. This role bridges client service and print production coordination, working closely with internal teams to deliver high-quality results on tight deadlines.

Key Responsibilities

• Act as the main liaison between clients and print production teams, ensuring accurate communication of job specifications
• Handle incoming customer inquiries, quotes, and print orders via phone, email, and in person
• Provide expert guidance on printing options, file preparation, production timelines, and specifications
• Track and manage job progress, provide status updates, and proactively resolve production issues
• Collaborate with internal departments to ensure on-time delivery and client satisfaction
• Maintain accurate client records, job tracking, and order documentation in print management systems
• Troubleshoot and resolve customer service and production-related issues quickly and professionally
• Support workflow efficiency by coordinating across prepress, production, and finishing teams

Qualifications

• Previous experience in the printing, graphics, or print production industry preferred
• Background in customer service, account coordination, or client relationship management
• Strong understanding of print terminology, file formats (PDF, InDesign, etc.), and production workflows
• Excellent communication, organizational, and multitasking skills
• Ability to work in a fast-paced, deadline-driven print production environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with print management or job tracking systems is a plus