Printing Associate

ABC Imaging; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

ABC Imaging in Houston is seeking a Printing Associate (Print Production & Client Support) to be the primary point of contact for clients, coordinating printing jobs from quote to delivery.

You will liaise between clients and production teams, advise on options, manage timelines, and ensure accuracy under tight deadlines. This role requires strong communication, familiarity with print file formats, and collaboration across prepress, production, and finishing teams.

Qualifications

• Experience in printing, graphics, or print production preferred.
• Background in customer service or account coordination.
• Understanding of print terminology and production workflows.
• Proficiency with file formats and prepress basics.
• Ability to work in fast-paced deadlines.

Responsibilities

• Act as the main liaison between clients and print production teams, ensuring accurate communication of job specifications.
• Handle incoming customer inquiries, quotes, and print orders via phone, email, and in person.
• Provide expert guidance on printing options, file preparation, production timelines, and specifications.
• Track and manage job progress, provide status updates, and proactively resolve production issues.
• Collaborate with internal departments to ensure on-time delivery and client satisfaction.
• Maintain accurate client records, job tracking, and order documentation in print management systems.
• Troubleshoot and resolve customer service and production-related issues quickly and professionally.
• Support workflow efficiency by coordinating across prepress, production, and finishing teams.

Skills

Client liaison

Print production knowledge

Customer service

File preparation knowledge

Communication skills

Tools

PDF

InDesign

Print management systems

Microsoft Office

Job description

Printing Associate (Print Production & Client Support)

Position Summary As a Printing Associate at ABC Imaging, you will serve as the primary point of contact for clients, ensuring their printing, production, and graphic communication needs are handled with accuracy, efficiency, and professionalism. This role bridges client service and print production coordination, working closely with internal teams to deliver high-quality results on tight deadlines.

Key Responsibilities

• Act as the main liaison between clients and print production teams, ensuring accurate communication of job specifications
• Handle incoming customer inquiries, quotes, and print orders via phone, email, and in person
• Provide expert guidance on printing options, file preparation, production timelines, and specifications
• Track and manage job progress, provide status updates, and proactively resolve production issues
• Collaborate with internal departments to ensure on-time delivery and client satisfaction
• Maintain accurate client records, job tracking, and order documentation in print management systems
• Troubleshoot and resolve customer service and production-related issues quickly and professionally
• Support workflow efficiency by coordinating across prepress, production, and finishing teams

Qualifications

• Previous experience in the printing, graphics, or print production industry preferred
• Background in customer service, account coordination, or client relationship management
• Strong understanding of print terminology, file formats (PDF, InDesign, etc.), and production workflows
• Excellent communication, organizational, and multitasking skills
• Ability to work in a fast-paced, deadline-driven print production environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with print management or job tracking systems is a plus